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New forms of AI are waiting in the wings, but society may decide there are ethical problems using them.

In tests, AI robot systems easily rejected directly malicious commands. But their safety filters collapsed when creative writing was used to instruct them.

Banks that do not have chatbots should explore the options of integrating them into their operations.

New research puts the spotlight on how customers deal with chatbots and suggests ways to improve these sometimes frustrating experiences.

Human beings have always turned to oracles and divination for answers to difficult questions. Today, AI might be fulfilling that role.

AI is quickly changing. These tips from university librarians can help people keep pace with the shifts as they approach their research.

Chatbots are proving to be productive and useful but they can be unreliable and make mistakes.

Research suggests people judge information received by voice as more credible, even if the sources are shaky.

AI-powered mental health chatbots have the advantage of being easily accessible. However, users may overestimate their therapeutic benefits and underestimate their limitations.

Automation may not reduce our workloads as much as we’d hoped.