Been knowing about this application for several years now. Began to utilize it as soon as I got into plumbing. Everything works fine but there are some things that would make it better. For example, when I need a purchase order ( P.O ) I can’t save it without having to fill out ALL the blanks. I get it, it’s necessary but in the version I began with I did not need to do that. I like to enter them at the end of a project. Just makes it easier to use. Also it does tend to be slow at times. I would restart my iPad, uninstall and reinstall and the app would still not open. Making the app user friendly would increase the ratings. A saying a like to go buy it KSS ( Keep it Simple Stupid ). Making easy to use for any sort of business would make it the best. I would honestly reach out to all types of companies to see what they think about the app and improve based on feedback. Besides that, I have no other issues. Thank You Service Titan!

While the office end of service titan probably deserves five stars. As a technician it’s impossible for me to rate it that high. The app auto focuses on many screens and text boxes when you type. For example the equipment page where you input models and serials. The problem comes on both iPhone and iPad when you zoom out to hit save some of the pages close without saving. I think that this has to do with ST thinking that you have selected the page behind the equipment page (no better way to word that)This happens on many more pages than just the equipment page. Many other glitches like this one just add unnecessary time to a service call. Sometimes calls that I have been removed from will still show on my jobs page unless I download my price-book. If I lose WiFi connection while logging in then I get stuck on the log in page forever. Force closing the app or restarting your phone or iPad won’t fix this issue. You have to uninstall and reinstall the app.If fixes for their many glitches came out as fast as their updates then I would change this review to five stars. But at the moment this is an app focusing too heavily on making office and marketing work easier, and not the technicians job.

I’m astounded by all these negative reviews. I’m an office manager in HVAC and I couldn’t imagine dispatching or accounting to be any simpler. We don’t integrate with Quickbooks so I don’t have a say on that, but the software is extremely user-friendly. Most issues in these other negative reviews can be solved within ServiceTitan yourself, it’s not that hard. Also, it’s very easy to get on the phone with someone for support. Every person you talk to will be super friendly and eager to help you, I promise. The one thing that really irritates me is not being able to call my success team. You can only email your success team, which guarantees I will almost never reach out to them. This leads to me having to figure out things on my own, but I kind of like it. Also, as a small family-owned company, having every tech managed is really expensive. We had to pick and choose which technicians can earn revenue (at least that’s what ServiceTitan thinks) because it was too costly. Thanks for everything you do ServiceTitan!

Well i have to say that for coming up with new things they are the best there is. They always have the next big thing out first and better than everyone else. But they seem to not really care about the basic stuff that makes them a service company software system. They seem to care about the new things and if one of the most basic functions of their system doesn’t work you will just get the eternal run around. Like the inventory system, follow up estimates, multi day projects, and not communicating both ways with quick books. Now if that wasn’t bad enough they are now going back into the things that they have and starting to charge for each little thing that you do. Last is i would actually love to have one person assigned my company for more than a month. You would think being a large company with over 70 employees i would be worth enough to titan to get me a support rep that one knew what they were doing and 2 would stick around more than a month and last would do what ever it took to get things working for my company. I have to admit i used to think this was the best thing since sliced bread but now I’m not sure and it seems like no one cares to try to fix the issues. So i can say that if its up to me my days are numbered here with titan. I’m sorry titan but i need something that is willing to listen and work on what i need. I dont like having to employ 2 full time people to work all day long just to pull reports and do work around to make sure my people get paid correctly and that my customers dont get charged wrong amounts. P.s. when i send MY customer an email for them to e sign to start a job that i will be doing i have a hard time understanding why service titans logo and company information is more prevalent than my own. They are MY customer NOT yours.