The company I work for has used Service Titan for years. The old app was very intuitive and had a flow to it. There were several training videos on the use and operation of the old app but for the most part just poking around you could learn to use the system pretty quick. Making multiple estimates, presenting it to customers, invoicing and making PO’s was a simple process with one click additions. Fast forward to the new app and the user interface is extremely clunky, over engineered, disjointed and requires multiple steps to perform the same actions that used to be a one click “+” button. The text boxes that make sense to use full screen when editing descriptions only allow three lines of text, the text boxes that only require a few words go full screen. It seems that the menu structure/design was decided by throwing it in a blender and then shotgunning it on a wall. We have been using the new Field app for a few weeks now and there isn’t a single technician that likes using it. Every day is a roll of the dice for what changed from yesterday. Features are constantly being turned on and off. One day the menu you need is over here, tomorrow it’s over there buried three screens deep.

How could you even consider launching an app that is not formatted for iPad? Our entire field is using them, this is debilitating for the sales team and they need to fix it. Please consult with more than your normal people in the field and ask people that will give you real feedback. This must be fixed! This has made my days longer, interactions are EMBARASSING, today I went to present an estimate and it hide EVERY discount amount and ONLY showed a bottom price. It always removes my photo of the System and puts the photo of the word “Discount” as my system. Finding old quotes are a pain now, some times they cannot even be found. You took an OK app/system that was Easy to use and made it MUCH more difficult. Also if you are over 50+ forget it, the formatting is so bad everything is half the size from a font and size perspective. As you add photos it does not keep them in order anymore. Also the send to phone capture is gone, so now I have to take them with my iPad, while crawling on my back in a tight crawl space with a $1,500 iPad that I buy and own myself. There are sooooo many things wrong with this they will lose customers that were already on the edge of leaving.

We were just made to update to the new version of ST last week. Nothing but issues. Won’t stay online spite good service on the tablet, the new layout is not intuitive and frankly ugly, you can’t click on and copy/paste most things so transferring information from one place to another (I.E. the invoice number into an order form) so you need to memorize it or take a picture and type it in manually, the history takes forever to load even with good service and if it actually does load (I can set the date range to a single day but because it was 6 months ago it might take 5 minutes to bring up my old invoice), etc. The old version looked and worked much better, was actually user-friendly, and really didn’t have much in the way of problems that me and the other techs noticed, but with the new version we’re all finding new things daily that irk us about it. If something isn’t broken you shouldn’t fix it.

I literally had to step away before writing this review to stop my self from crashing out over this garbage app. Why try to “fix” what isn’t broken? The previous app may have had a few flaws but compared to this dumpster fire it was wonderful. The response time to click and do anything in this app is unacceptable, feels like I’m using dial up internet.Our team worked hard building our pricebook before this forced “update” for a smooth and fast process to create multiple options that were pleasant and designed to be customer facing. The new app has done everything possible to impede that process by injecting multiple clicks to add a simple item, shrinking the view screen to navigate the pricebook, and even somehow ruining a simple “side by side” comparison view when presenting options. You can’t even email more than 1 option at a time! Because that’s what customers want… 5 different emails that take forever to send because of this buggy POS appOh, and it DRAINS the power of your mobile devices. Our company was an early adopter of Service Titan and is fully integrated. While they still provide an excellent product when it comes to the office side of customer accounts, marketing, and dispatching… this botched downgrade has us looking elsewhere for the first time. Shame on you Service Titan.Ain’t no way real users are ranking this 5stars either…