{"id":77485,"date":"2025-07-08T00:02:54","date_gmt":"2025-07-08T04:02:54","guid":{"rendered":"https:\/\/world.edu\/?p=77485"},"modified":"2025-07-08T00:02:54","modified_gmt":"2025-07-08T04:02:54","slug":"the-customer-is-always-right-why-some-uni-teachers-give-higher-grades-than-students-deserve","status":"publish","type":"post","link":"https:\/\/world.edu\/the-customer-is-always-right-why-some-uni-teachers-give-higher-grades-than-students-deserve\/","title":{"rendered":"\u2018The customer is always right\u2019: why some uni teachers give higher grades than students deserve"},"content":{"rendered":"<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-77486\" src=\"https:\/\/world.edu\/wp-content\/uploads\/2025\/07\/Agrade.jpg\" alt=\"\" width=\"680\" height=\"461\" srcset=\"https:\/\/world.edu\/wp-content\/uploads\/2025\/07\/Agrade.jpg 680w, https:\/\/world.edu\/wp-content\/uploads\/2025\/07\/Agrade-250x169.jpg 250w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/p>\n<p>Grade inflation happens when teachers knowingly give a student a mark higher than deserved. It can also happen indirectly, when the level of difficulty of a course is deliberately lowered so students achieve higher grades.<\/p>\n<p>The practice\u00a0<a href=\"https:\/\/www.smh.com.au\/national\/nsw\/distinctions-with-a-difference-top-grades-double-for-students-at-state-s-biggest-unis-20230628-p5dk6x.html\">threatens to undermine<\/a>\u00a0the quality of a university degree and\u00a0<a href=\"https:\/\/www.smh.com.au\/national\/nsw\/distinction-the-new-credit-grade-inflation-puts-uni-integrity-at-risk-20240321-p5fe7i.html\">the prestige of higher education<\/a>.<\/p>\n<p>Is it happening in Australia and if so, why?<\/p>\n<p>To better understand grade inflation, we sought the opinions of those closest to the phenomenon: university teachers. The findings of our\u00a0<a href=\"https:\/\/link.springer.com\/article\/10.1007\/s10805-025-09627-x\">survey<\/a>\u00a0were recently published in the Journal of Academic Ethics.<\/p>\n<h4><strong>Increases in grades<\/strong><\/h4>\n<p>Over the past 50 years,\u00a0<a href=\"https:\/\/link.springer.com\/article\/10.1007\/s10805-025-09627-x#:%7E:text=We%20find%20that%20academics%20who,specific%20context%2C%20circumstances%20and%20characters.\">many countries have reported<\/a>\u00a0an increase in higher university grades. This includes the United States, United Kingdom, Germany and Australia.<\/p>\n<p>For example, a 2024\u00a0<a href=\"https:\/\/www.smh.com.au\/national\/nsw\/distinction-the-new-credit-grade-inflation-puts-uni-integrity-at-risk-20240321-p5fe7i.html\">Australian report<\/a>\u00a0found a 234% increase in the number of distinction grades awarded to students at the University of Sydney between 2011 and 2021.<\/p>\n<p>But are grades improving\u00a0<a href=\"https:\/\/theconversation.com\/if-uni-marks-are-going-up-does-that-mean-theres-a-problem-226506\">due to changes in teaching<\/a>\u00a0and student performance, or rather is marking generally more lenient to keep students happy?<\/p>\n<h4><strong>Our study<\/strong><\/h4>\n<p>To investigate the causes of grade inflation in Australian universities, we surveyed lecturers and tutors who have direct contact with students, teaching them and marking their work.<\/p>\n<p>Our main question was:<\/p>\n<blockquote><p><em>[What is] your opinion regarding grade inflation? Does it occur, and if yes, why, and how does it impact the student, profession, institutional reputation, society, and yourself?<\/em><\/p><\/blockquote>\n<p>In July 2024, we sent the survey to the deans (heads) of research at all Australian universities, asking them to distribute it to their academics. Academics then had two months to answer the questions.<\/p>\n<p>In total, we had 110 respondents, of which 88 answered all the questions of the survey. The majority were aged 31-55 (55%), women (56%), born in Australia (about 70%), with more than five years in academia (more than 80%). There were more respondents from regional Australia (44%) than from urban locations (24.5%). About 30% had experience in both types of locations.<\/p>\n<p>The disciplines most represented were legal studies (37%), education (21%), science, nursing and psychology (each around 7%).<\/p>\n<h4><strong>Overall opinions<\/strong><\/h4>\n<p>The majority (73%) said they had seen grade inflation in their universities.<\/p>\n<p>Academics\u2019 dominant feelings about grade inflation were frustration (50% of respondents), powerlessness (44%) and dissatisfaction (31%).<\/p>\n<p>Of those surveyed, about 11% were indifferent and 7% were satisfied with the situation they experienced around grade inflation.<\/p>\n<p>The fact that many academics surveyed felt frustrated and powerlessness indicates they do not inflate grades willingly. Previous studies have\u00a0<a href=\"https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/0309877X.2020.1774050\">suggested<\/a>\u00a0university management encourages grade inflation as students are seen as clients and they want to keep the client happy.<\/p>\n<h4><strong>Pressure from university administration<\/strong><\/h4>\n<p>Our respondents supported this idea. Most said grade inflation was due to student evaluations \u2013 and the role they play in management decisions about staff.<\/p>\n<p>Student evaluations are anonymous questionnaires completed by students after the course about their teachers\u2019 performance. Studies,\u00a0<a href=\"https:\/\/theconversation.com\/lose-some-weight-stupid-old-hag-universities-should-no-longer-ask-students-for-anonymous-feedback-on-their-teachers-173911\">including those in Australia<\/a>, have shown the results can be insulting and even abusive, often a \u201cpunishment\u201d of unpopular teachers. These studies also question students\u2019 capacity to objectively assess the quality of their educators.<\/p>\n<p>Because students evaluations are commonly used in promotion and retention decisions, this means\u00a0<a href=\"https:\/\/pubmed.ncbi.nlm.nih.gov\/27899725\/\">teachers may inflate grades<\/a>\u00a0to get positive evaluations. One respondent to our survey explained the link between these evaluations and grade inflation:<\/p>\n<blockquote><p><em>there is a lot of pressure [\u2026] as students will often provide strong negative feedback in [student evaluations].<\/em><\/p><\/blockquote>\n<p>Other academics similarly lamented how the quality of their teaching was assessed \u201cbased on student surveys\u201d. Or as another academic told us:<\/p>\n<blockquote><p><em>Everyone I know who admits to grade inflation cites student evaluations, promotion, and workload as drivers.<\/em><\/p><\/blockquote>\n<h4><strong>Complaints generate more work<\/strong><\/h4>\n<p>On top of this, if a student complains about their grade, there is automatically more work for an academic who needs to review it and potentially respond to seniors or others in university management. As one academic admitted:<\/p>\n<blockquote><p><em>I have inflated grades slightly for students who have failed the course by less than two marks. This saves hundreds of hours of work time.<\/em><\/p><\/blockquote>\n<p>In this climate, university teachers told us they do not feel supported if a student challenges their grades. They reported it was \u201cvery hard\u201d to fail a student and described a \u201cfear\u201d of students\u2019 reactions.<\/p>\n<blockquote><p><em>The customer is always right and if they are not happy, you are asked to grade again.<\/em><\/p><\/blockquote>\n<h4><strong>Is it always a problem?<\/strong><\/h4>\n<p>Some respondents justified grade inflation as an acceptable trade-off when done to a limited extent, or as something morally neutral. As one noted, higher grades are the result of more people studying at university:<\/p>\n<blockquote><p><em>It is simply a corollary of shifting from tertiary education for the elites to tertiary education for the masses. It is no big deal.<\/em><\/p><\/blockquote>\n<p>Another said if the increase was small \u2013 depending on the context \u2013 it would not make a big difference.<\/p>\n<blockquote><p><em>1\u20135 marks do not make a significant difference on professional competence for some course content.<\/em><\/p><\/blockquote>\n<p>Only three respondents presented grade inflation in a positive light, as an act of social justice or compassion. As one noted:<\/p>\n<blockquote><p><em>Students experience many competing demands and many experience mental health issues. Teachers need to be compassionate to students\u2019 situation.<\/em><\/p><\/blockquote>\n<h4><strong>An honest discussion is needed<\/strong><\/h4>\n<p>While countless studies debate grade inflation, ours was the first to invite academics to express their feelings. Despite the relatively small sample, the survey suggests a worrying picture of a frustrated and at times, fearful academic workforce.<\/p>\n<p>Meanwhile, the extent of grade inflation reported raises questions about the quality of some degrees, and more generally about the culture of learning in Australian universities.<\/p>\n<p>To maintain the quality and reputation of higher education in Australia, we need to have an open and honest discussion about grade inflation in our universities.<\/p>\n<p><em><strong>Author Bios:<\/strong> Ciprian N. Radavoi is Associate Professor in Law, Carol Quadrelli is a Senior Education Specialist (Curriculum Quality and Credit) and Pauline Collins is Professor (Law) all at the University of Southern Queensland<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Grade inflation happens when teachers knowingly give a student a mark higher than deserved. It can also happen indirectly, when the level of difficulty of a course is deliberately lowered so students achieve higher grades. The practice\u00a0threatens to undermine\u00a0the quality of a university degree and\u00a0the prestige of higher education. Is it happening in Australia and [&hellip;]\n&hellip; <a href=\"https:\/\/world.edu\/the-customer-is-always-right-why-some-uni-teachers-give-higher-grades-than-students-deserve\/\" class=\"more\">learn more&rarr;<\/a><\/p>","protected":false},"author":33,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[29],"tags":[12086],"coauthors":[11733],"class_list":["post-77485","post","type-post","status-publish","format-standard","hentry","category-higher-education","tag-grade-inflation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u2018The customer is always right\u2019: why some uni teachers give higher grades than students deserve - World leading higher education information and services<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/world.edu\/the-customer-is-always-right-why-some-uni-teachers-give-higher-grades-than-students-deserve\/\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:locale\" content=\"en_US\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:type\" content=\"article\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:title\" content=\"\u2018The customer is always right\u2019: why some uni teachers give higher grades than students deserve - World leading higher education information and services\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:description\" content=\"Grade inflation happens when teachers knowingly give a student a mark higher than deserved. It can also happen indirectly, when the level of difficulty of a course is deliberately lowered so students achieve higher grades. The practice\u00a0threatens to undermine\u00a0the quality of a university degree and\u00a0the prestige of higher education. Is it happening in Australia and [&hellip;]\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:url\" content=\"https:\/\/world.edu\/the-customer-is-always-right-why-some-uni-teachers-give-higher-grades-than-students-deserve\/\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:site_name\" content=\"World leading higher education information and services\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-08T04:02:54+00:00\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:image\" content=\"https:\/\/world.edu\/wp-content\/uploads\/2025\/07\/Agrade.jpg\" class=\"yoast-seo-meta-tag\" \/>\n\t<meta property=\"og:image:width\" content=\"680\" class=\"yoast-seo-meta-tag\" \/>\n\t<meta property=\"og:image:height\" content=\"461\" class=\"yoast-seo-meta-tag\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" class=\"yoast-seo-meta-tag\" \/>\n<meta name=\"author\" content=\"Kevin\" class=\"yoast-seo-meta-tag\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" class=\"yoast-seo-meta-tag\" \/>\n\t<meta name=\"twitter:data1\" content=\"Kevin\" class=\"yoast-seo-meta-tag\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" class=\"yoast-seo-meta-tag\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" class=\"yoast-seo-meta-tag\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/world.edu\\\/the-customer-is-always-right-why-some-uni-teachers-give-higher-grades-than-students-deserve\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/world.edu\\\/the-customer-is-always-right-why-some-uni-teachers-give-higher-grades-than-students-deserve\\\/\"},\"author\":{\"name\":\"Kevin\",\"@id\":\"https:\\\/\\\/world.edu\\\/#\\\/schema\\\/person\\\/42c1c1d5ff7ffbdf0bd50ed94c6ae6ee\"},\"headline\":\"\u2018The customer is always right\u2019: why some uni teachers give higher grades than students deserve\",\"datePublished\":\"2025-07-08T04:02:54+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/world.edu\\\/the-customer-is-always-right-why-some-uni-teachers-give-higher-grades-than-students-deserve\\\/\"},\"wordCount\":973,\"image\":{\"@id\":\"https:\\\/\\\/world.edu\\\/the-customer-is-always-right-why-some-uni-teachers-give-higher-grades-than-students-deserve\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/world.edu\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/Agrade.jpg\",\"keywords\":[\"Grade inflation\"],\"articleSection\":[\"Higher Education\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/world.edu\\\/the-customer-is-always-right-why-some-uni-teachers-give-higher-grades-than-students-deserve\\\/\",\"url\":\"https:\\\/\\\/world.edu\\\/the-customer-is-always-right-why-some-uni-teachers-give-higher-grades-than-students-deserve\\\/\",\"name\":\"\u2018The customer is always right\u2019: why some uni teachers give higher grades than students deserve - 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