{"id":74310,"date":"2024-09-30T00:03:46","date_gmt":"2024-09-30T04:03:46","guid":{"rendered":"https:\/\/world.edu\/?p=74310"},"modified":"2024-09-30T00:03:46","modified_gmt":"2024-09-30T04:03:46","slug":"online-spaces-are-rife-with-toxicity-well-designed-ai-tools-can-help-clean-them-up","status":"publish","type":"post","link":"https:\/\/world.edu\/online-spaces-are-rife-with-toxicity-well-designed-ai-tools-can-help-clean-them-up\/","title":{"rendered":"Online spaces are rife with toxicity. Well-designed AI tools can help clean them up"},"content":{"rendered":"<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-74311\" src=\"https:\/\/world.edu\/wp-content\/uploads\/2024\/09\/toxic-behaviour.jpg\" alt=\"\" width=\"680\" height=\"383\" srcset=\"https:\/\/world.edu\/wp-content\/uploads\/2024\/09\/toxic-behaviour.jpg 680w, https:\/\/world.edu\/wp-content\/uploads\/2024\/09\/toxic-behaviour-250x141.jpg 250w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/p>\n<p>Imagine scrolling through social media or playing an online game, only to be interrupted by insulting and harassing comments. What if an artificial intelligence (AI) tool stepped in to remove the abuse before you even saw it?<\/p>\n<p>This isn\u2019t science fiction. Commercial AI tools like\u00a0<a href=\"http:\/\/toxmod\/\">ToxMod<\/a>\u00a0and\u00a0<a href=\"http:\/\/bodyguard.ai\/\">Bodyguard.ai<\/a>\u00a0are already used to monitor interactions in real time across social media and gaming platforms. They can detect and respond to toxic behaviour.<\/p>\n<p>The idea of an all-seeing AI monitoring our every move might sound Orwellian, but these tools could be key to making the internet a safer place.<\/p>\n<p>However, for AI moderation to succeed, it needs to prioritise values like privacy, transparency, explainability and fairness. So can we ensure AI can be trusted to make our online spaces better? Our two recent research projects into AI-driven moderation show this can be done \u2013 with more work ahead of us.<\/p>\n<h4><strong>Negativity thrives online<\/strong><\/h4>\n<p>Online toxicity is a growing problem. Nearly\u00a0<a href=\"https:\/\/www.esafety.gov.au\/sites\/default\/files\/2021-02\/The%20digital%20lives%20of%20Aussie%20teens.pdf\">half of young Australians<\/a>\u00a0have experienced some form of negative online interaction, with almost\u00a0<a href=\"https:\/\/www.esafety.gov.au\/sites\/default\/files\/2019-10\/State%20of%20Play%20-%20Youth%20kids%20and%20digital%20dangers.pdf\">one in five experiencing cyberbullying<\/a>.<\/p>\n<p>Whether it\u2019s a single offensive comment or a sustained slew of harassment, such harmful interactions are part of daily life for many internet users.<\/p>\n<p>The severity of online toxicity is one reason the Australian government has\u00a0<a href=\"https:\/\/theconversation.com\/south-australia-is-proposing-a-law-to-ban-kids-under-14-from-social-media-how-would-it-work-238549\">proposed banning social media<\/a>\u00a0for children under 14.<\/p>\n<p>But\u00a0<a href=\"https:\/\/theconversation.com\/instead-of-banning-kids-from-online-spaces-heres-what-we-should-offer-them-instead-238798\">this approach fails<\/a>\u00a0to fully address a core underlying problem: the design of online platforms and moderation tools. We need to rethink how online platforms are designed to minimise harmful interactions for all users, not just children.<\/p>\n<p>Unfortunately, many\u00a0<a href=\"https:\/\/theconversation.com\/the-internet-is-worse-than-it-used-to-be-how-did-we-get-here-and-can-we-go-back-236513\">tech giants with power over our online activities<\/a>\u00a0have been slow to take on more responsibility, leaving significant gaps in moderation and safety measures.<\/p>\n<p>This is where proactive AI moderation offers the chance to create safer, more respectful online spaces. But can AI truly deliver on this promise? Here\u2019s what we found.<\/p>\n<h4><strong>\u2018Havoc\u2019 in online multiplayer games<\/strong><\/h4>\n<p>In our Games and Artificial Intelligence Moderation (GAIM) Project, we set out to understand the ethical opportunities and pitfalls of AI-driven moderation in online multiplayer games. We conducted 26 in-depth interviews with players and industry professionals to find out how they use and think about AI in these spaces.<\/p>\n<p>Interviewees saw AI as a necessary tool to make games safer and combat the \u201chavoc\u201d caused by toxicity. With millions of players, human moderators can\u2019t catch everything. But an untiring and proactive AI can pick up what humans miss, helping reduce the\u00a0<a href=\"https:\/\/dl.acm.org\/doi\/10.1145\/3411764.3445092\">stress and burnout<\/a>\u00a0associated with moderating toxic messages.<\/p>\n<p>But many players also expressed confusion about the use of AI moderation. They didn\u2019t understand why they received account suspensions, bans and other punishments, and were often left frustrated that their own reports of toxic behaviour seemed to be lost to the void, unanswered.<\/p>\n<p>Participants were especially worried about privacy in situations where AI is used to moderate voice chat in games. One player exclaimed: \u201cmy god, is that even legal?\u201d It is \u2013 and it\u2019s already happening in popular online games such as\u00a0<a href=\"https:\/\/www.callofduty.com\/au\/en\/blog\/2023\/08\/call-of-duty-modern-warfare-warzone-anti-toxicity-progress-report\">Call of Duty<\/a>.<\/p>\n<p>Our study revealed there\u2019s tremendous positive potential for AI moderation. However, games and social media companies will need to do a lot more work to make these systems transparent, empowering and trustworthy.<\/p>\n<p>Right now, AI moderation is seen to operate much like a police officer in an opaque justice system. What if AI instead took the form of a teacher, guardian, or\u00a0<a href=\"https:\/\/www.esafety.gov.au\/young-people\/be-an-upstander\">upstander<\/a>\u00a0\u2013 educating, empowering or supporting users?<\/p>\n<h4><strong>Enter AI Ally<\/strong><\/h4>\n<p>This is where our second project\u00a0<a href=\"https:\/\/www.ai-ally.org\/\">AI Ally<\/a>\u00a0comes in, an initiative funded by the eSafety Commissioner. In response to\u00a0<a href=\"https:\/\/www.esafety.gov.au\/key-topics\/gendered-violence\">high rates of tech-based gendered violence in Australia<\/a>, we are co-designing an AI tool to support girls, women and gender-diverse individuals in navigating safer online spaces.<\/p>\n<p>We surveyed 230 people from these groups, and found that 44% of our respondents \u201coften\u201d or \u201calways\u201d experienced gendered harassment on at least one social media platform. It happened most frequently in response to everyday online activities like posting photos of themselves, particularly in the form of sexist comments.<\/p>\n<p>Interestingly, our respondents reported that documenting instances of online abuse was especially useful when they wanted to support other targets of harassment, such as by gathering screenshots of abusive comments. But only a few of those surveyed did this in practice. Understandably, many also feared for their own safety should they intervene by defending someone or even speaking up in a public comment thread.<\/p>\n<p>These are worrying findings. In response, we are designing our AI tool as an optional dashboard that detects and documents toxic comments. To help guide us in the design process, we have created a set of \u201cpersonas\u201d that capture some of our target users, inspired by our survey respondents.<\/p>\n<div id=\"attachment_74312\" style=\"width: 586px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-74312\" class=\"size-large wp-image-74312\" src=\"https:\/\/world.edu\/wp-content\/uploads\/2024\/09\/AI-Alley-576x1024.jpg\" alt=\"\" width=\"576\" height=\"1024\" srcset=\"https:\/\/world.edu\/wp-content\/uploads\/2024\/09\/AI-Alley-576x1024.jpg 576w, https:\/\/world.edu\/wp-content\/uploads\/2024\/09\/AI-Alley-141x250.jpg 141w, https:\/\/world.edu\/wp-content\/uploads\/2024\/09\/AI-Alley.jpg 680w\" sizes=\"(max-width: 576px) 100vw, 576px\" \/><p id=\"caption-attachment-74312\" class=\"wp-caption-text\">Some of the user \u2018personas\u2019 guiding the development of the AI Ally tool. Ren Galwey\/Research Rendered<\/p><\/div>\n<p>We allow users to make their own decisions about whether to filter, flag, block or report harassment in efficient ways that align with their own preferences and personal safety.<\/p>\n<p>In this way, we hope to use AI to offer young people easy-to-access support in managing online safety while offering autonomy and a sense of empowerment.<\/p>\n<h4><strong>We can all play a role<\/strong><\/h4>\n<p>AI Ally shows we can use AI to help make online spaces safer without having to sacrifice values like transparency and user control. But there is much more to be done.<\/p>\n<p>Other, similar initiatives include\u00a0<a href=\"https:\/\/jigsaw.google.com\/harassment-manager\/\">Harassment Manager<\/a>, which was designed to identify and document abuse on Twitter (now X), and\u00a0<a href=\"https:\/\/hateandhope.righttobe.org\/pages\/about-page\">HeartMob<\/a>, a community where targets of online harassment can seek support.<\/p>\n<p>Until ethical AI practices are more widely adopted, users must stay informed. Before joining a platform, check if they are transparent about their policies and offer user control over moderation settings.<\/p>\n<p>The internet connects us to resources, work, play and community. Everyone has the right to access these benefits without harassment and abuse. It\u2019s up to all of us to be proactive and advocate for smarter, more ethical technology that protects our values\u00a0<em>and<\/em>\u00a0our digital spaces.<\/p>\n<p><em><a href=\"http:\/\/ai-ally.org\/\">The AI Ally<\/a>\u00a0team consists of Dr Mahli-Ann Butt, Dr Lucy Sparrow, Dr Eduardo Oliveira, Ren Galwey, Dahlia Jovic, Sable Wang-Wills, Yige Song and Maddy Weeks.<\/em><\/p>\n<p><em><strong>Author Bios:<\/strong> Lucy Sparrow, Eduardo Oliveira and Mahli-Ann Butt is a Lecturer, Cultural Studies, all at The University of Melbourne<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Imagine scrolling through social media or playing an online game, only to be interrupted by insulting and harassing comments. What if an artificial intelligence (AI) tool stepped in to remove the abuse before you even saw it? This isn\u2019t science fiction. Commercial AI tools like\u00a0ToxMod\u00a0and\u00a0Bodyguard.ai\u00a0are already used to monitor interactions in real time across social [&hellip;]\n&hellip; <a href=\"https:\/\/world.edu\/online-spaces-are-rife-with-toxicity-well-designed-ai-tools-can-help-clean-them-up\/\" class=\"more\">learn more&rarr;<\/a><\/p>","protected":false},"author":33,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[434804],"tags":[435112],"coauthors":[11733],"class_list":["post-74310","post","type-post","status-publish","format-standard","hentry","category-artificial-intelligence","tag-toxic-behaviour"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Online spaces are rife with toxicity. Well-designed AI tools can help clean them up - World leading higher education information and services<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/world.edu\/online-spaces-are-rife-with-toxicity-well-designed-ai-tools-can-help-clean-them-up\/\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:locale\" content=\"en_US\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:type\" content=\"article\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:title\" content=\"Online spaces are rife with toxicity. Well-designed AI tools can help clean them up - World leading higher education information and services\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:description\" content=\"Imagine scrolling through social media or playing an online game, only to be interrupted by insulting and harassing comments. What if an artificial intelligence (AI) tool stepped in to remove the abuse before you even saw it? This isn\u2019t science fiction. 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