{"id":73600,"date":"2024-07-25T00:27:20","date_gmt":"2024-07-25T04:27:20","guid":{"rendered":"https:\/\/world.edu\/?p=73600"},"modified":"2024-07-25T00:27:20","modified_gmt":"2024-07-25T04:27:20","slug":"good-feedback-is-an-art-heres-how-i-teach-it","status":"publish","type":"post","link":"https:\/\/world.edu\/good-feedback-is-an-art-heres-how-i-teach-it\/","title":{"rendered":"Good feedback is an art \u2013 here\u2019s how I teach it"},"content":{"rendered":"<h4><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-73601\" src=\"https:\/\/world.edu\/wp-content\/uploads\/2024\/07\/feedfback.jpg\" alt=\"\" width=\"680\" height=\"391\" srcset=\"https:\/\/world.edu\/wp-content\/uploads\/2024\/07\/feedfback.jpg 680w, https:\/\/world.edu\/wp-content\/uploads\/2024\/07\/feedfback-250x144.jpg 250w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/h4>\n<h4>Title of Course:<\/h4>\n<p>\u201cFeedback Loops: How to Give and Receive High-Quality Feedback\u201d<\/p>\n<h4><strong>What prompted the idea for this course?<\/strong><\/h4>\n<p>Given that my students pursue careers in an incredibly wide range of fields \u2013 business, philanthropy, sports, medicine, finance, human rights, education \u2013 I wanted to teach them skills that could serve a general purpose. Being able to give and receive high-quality feedback will help them and the people they work with wherever they end up.<\/p>\n<h4><strong>What does the course explore?<\/strong><\/h4>\n<p>We learn how to solicit and deliver feedback. But we also learn how to interpret feedback, particularly when receiving it from multiple sources.<\/p>\n<p>We also experiment with a wide range of feedback frameworks. A few frameworks come from external sources, such as \u201c<a href=\"https:\/\/us.macmillan.com\/books\/9781250235381\/radicalcandorfullyrevisedupdatededition\">Radical Candor<\/a>\u201d by corporate management coach Kim Scott and \u201c<a href=\"https:\/\/www.penguinrandomhouse.com\/books\/313485\/thanks-for-the-feedback-by-douglas-stone-and-sheila-heen\/\">Thanks for the Feedback<\/a>\u201d by Douglas Stone and Sheila Heen of Harvard University\u2019s\u00a0<a href=\"https:\/\/www.pon.harvard.edu\/category\/research_projects\/harvard-negotiation-project\/\">Negotiation Project<\/a>. The rest of the frameworks are the product of collaborations with students, lawyers, doctors, consultants and entrepreneurs. These include strategies for how to give your boss feedback, how to receive feedback from a peer and how to process feedback even when it isn\u2019t clear or consistent.<\/p>\n<h4><strong>Explain the idea of a framework for feedback<\/strong><\/h4>\n<p>Stone and Heen write about three:<\/p>\n<ul>\n<li><strong>Appreciation<\/strong>: applauding someone\u2019s effort and performance<\/li>\n<li><strong>Coaching<\/strong>: showing someone a better way to do something<\/li>\n<li><strong>Evaluation<\/strong>: telling someone where they stand<\/li>\n<\/ul>\n<p>The optimal mix varies by person and situation, so we discuss different scenarios when one piece or another should be emphasized. Beginners or someone who is discouraged may need more appreciation, but a more advanced person may crave \u201ccoaching\u201d and \u201cevaluation.\u201d That is, a pro baseball player may want tips on improving their swing.<\/p>\n<h4><strong>What are some critical lessons from the course?<\/strong><\/h4>\n<p>Just because you are ready to give someone feedback doesn\u2019t mean they are ready to receive it. The comedian\u00a0<a href=\"https:\/\/www.youtube.com\/watch?v=Nj4ZCzsM748\">Craig Ferguson<\/a>\u00a0has said it took him two failed marriages to learn that lesson. He now asks himself three questions before volunteering his thoughts:<\/p>\n<ol>\n<li>Does this need to be said?<\/li>\n<li>Does this need to be said by me?<\/li>\n<li>Does this need to be said by me right now?<\/li>\n<\/ol>\n<p>Another key idea comes from cognitive psychologist\u00a0<a href=\"https:\/\/www.google.com\/search?client=firefox-b-1-d&amp;q=LeeAnn+Renniger\">LeeAnn Renninger<\/a>\u00a0who explained in a TED Talk\u00a0<a href=\"https:\/\/www.ted.com\/talks\/leeann_renninger_the_secret_to_giving_great_feedback\">the importance of timing<\/a>. Rather than blindsiding people with criticism, she suggests offering them some control over the delivery. Start by saying something like, \u201cDo you have time to talk about how that last presentation went?\u201d<\/p>\n<p>Consent and autonomy can be critical feedback ingredients.<\/p>\n<h4><strong>What materials does the course feature?<\/strong><\/h4>\n<p>Last year, I put the main concepts and exercises from the course into a book called \u201c<a href=\"https:\/\/www.fulcrum.org\/concern\/monographs\/8623j145m\">Feedback Loops: How to Give and Receive High-Quality Feedback<\/a>\u201d that people can read or download for free. I also use videos, quizzes and assignments from an\u00a0<a href=\"https:\/\/www.coursera.org\/specializations\/feedback-loops\">online course<\/a>\u00a0for which the book is a companion text.<\/p>\n<h4><strong>What will the course prepare students to do?<\/strong><\/h4>\n<p>Many students say the course helped them become better editors. Others have said it has helped them become better listeners and leaders. Perhaps the biggest benefit, however, is that they develop a set of tools and a conceptual vocabulary that helps them become better at getting better. They learn how to improve the way they \u2013 and others \u2013 improve.<\/p>\n<p><em><strong>Author Bio:<\/strong> Patrick Barry is Clinical Assistant Professor of Law and Director of Digital Academic Initiatives at the University of Michigan<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Title of Course: \u201cFeedback Loops: How to Give and Receive High-Quality Feedback\u201d What prompted the idea for this course? Given that my students pursue careers in an incredibly wide range of fields \u2013 business, philanthropy, sports, medicine, finance, human rights, education \u2013 I wanted to teach them skills that could serve a general purpose. Being [&hellip;]\n&hellip; <a href=\"https:\/\/world.edu\/good-feedback-is-an-art-heres-how-i-teach-it\/\" class=\"more\">learn more&rarr;<\/a><\/p>","protected":false},"author":33,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[29],"tags":[13035],"coauthors":[11733],"class_list":["post-73600","post","type-post","status-publish","format-standard","hentry","category-higher-education","tag-feedback"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Good feedback is an art \u2013 here\u2019s how I teach it - World leading higher education information and services<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/world.edu\/good-feedback-is-an-art-heres-how-i-teach-it\/\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:locale\" content=\"en_US\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:type\" content=\"article\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:title\" content=\"Good feedback is an art \u2013 here\u2019s how I teach it - World leading higher education information and services\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:description\" content=\"Title of Course: \u201cFeedback Loops: How to Give and Receive High-Quality Feedback\u201d What prompted the idea for this course? 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