{"id":67574,"date":"2023-03-22T01:00:23","date_gmt":"2023-03-22T05:00:23","guid":{"rendered":"https:\/\/world.edu\/?p=67574"},"modified":"2023-03-22T01:00:23","modified_gmt":"2023-03-22T05:00:23","slug":"google-and-microsoft-are-bringing-ai-to-word-excel-gmail-and-more-it-could-boost-productivity-for-us-and-cybercriminals","status":"publish","type":"post","link":"https:\/\/world.edu\/google-and-microsoft-are-bringing-ai-to-word-excel-gmail-and-more-it-could-boost-productivity-for-us-and-cybercriminals\/","title":{"rendered":"Google and Microsoft are bringing AI to Word, Excel, Gmail and more. It could boost productivity for us \u2013 and cybercriminals"},"content":{"rendered":"<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-67575\" src=\"https:\/\/world.edu\/wp-content\/uploads\/2023\/03\/generative-AI.jpg\" alt=\"\" width=\"680\" height=\"404\" srcset=\"https:\/\/world.edu\/wp-content\/uploads\/2023\/03\/generative-AI.jpg 680w, https:\/\/world.edu\/wp-content\/uploads\/2023\/03\/generative-AI-250x149.jpg 250w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/p>\n<p>Google and Microsoft are on a mission to remove the drudgery from computing, by bringing next-generation AI tools as add-ons to existing services.<\/p>\n<p>On March 16,\u00a0<a href=\"https:\/\/blogs.microsoft.com\/blog\/2023\/03\/16\/introducing-microsoft-365-copilot-your-copilot-for-work\/\">Microsoft announced<\/a>\u00a0an AI-powered system called Copilot will soon be introduced to its 365 suite apps including Word, Excel, PowerPoint, Outlook and Teams.<\/p>\n<p>The news came about two days after\u00a0<a href=\"https:\/\/blog.google\/technology\/ai\/ai-developers-google-cloud-workspace\/\">Google published<\/a>\u00a0a blog explaining its plans to embed AI into its Workspace apps such as Docs, Sheets, Slides, Meet and Chat.<\/p>\n<p>Collectively, millions of people use these apps each day. Bolstering them with AI could provide a major productivity boost \u2013 as long as security isn\u2019t an afterthought.<\/p>\n<h4><strong>The advent of generative AI<\/strong><\/h4>\n<p>Until recently AI was mainly used for categorisation and identification tasks, such as recognising a number plate using a traffic camera.<\/p>\n<p>Generative AI allows users to\u00a0<a href=\"https:\/\/www.reuters.com\/technology\/what-is-generative-ai-technology-behind-openais-chatgpt-2023-03-17\/\">create<\/a>\u00a0new content, by applying deep-learning algorithms to big data.\u00a0<a href=\"https:\/\/chat-gpt.org\/\">ChatGPT<\/a>\u00a0and\u00a0<a href=\"https:\/\/openai.com\/product\/dall-e-2\">DALL-E<\/a>, among others, have already taken the world by storm.<\/p>\n<p>Now, Microsoft and Google have found a more concrete way to bring generative AI into our offices and classrooms.<\/p>\n<p>Like other generative AI tools, Copilot and Workspace AI are built on large language models (LLM) trained on massive amounts of data. Through this training, the systems have \u201clearned\u201d many rules and patterns that can be applied to new content and contexts.<\/p>\n<p>Microsoft\u2019s Copilot is being trialled with just 20 customers, with details about availability and pricing to\u00a0<a href=\"https:\/\/news.microsoft.com\/2023\/03\/16\/introducing-microsoft-365-copilot-your-copilot-for-work\/\">be released<\/a>\u00a0\u201cin the coming months\u201d.<\/p>\n<p>Copilot will be integrated across apps to help expedite tedious or repetitive tasks. For example, it will:<\/p>\n<ul>\n<li>help users write, edit and summarise Word documents<\/li>\n<li>turn ideas or summaries into full PowerPoint presentations<\/li>\n<li>identify data trends in Excel and quickly create visualisations<\/li>\n<li>\u201csynthesise and manage\u201d your Outlook inbox<\/li>\n<li>provide real-time summaries of Teams meetings<\/li>\n<li>bring together data from across documents, presentations, email, calendar, notes and contacts to help write emails and summarise chats.<\/li>\n<\/ul>\n<p>Assuming it executes these tasks effectively, Copilot will be a massive upgrade from Microsoft\u2019s original Office Assistant, Clippy.<\/p>\n<p>Google\u2019s Workspace AI will offer similar capabilities for\u00a0<a href=\"https:\/\/www.washingtonpost.com\/technology\/2023\/03\/14\/google-workspace-ai\/\">paying subscribers<\/a>.<\/p>\n<p><center><\/center><\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\">Introducing a new era for AI and <a href=\"https:\/\/twitter.com\/hashtag\/GoogleWorkspace?src=hash&amp;ref_src=twsrc%5Etfw\">#GoogleWorkspace<\/a>:<br \/>\n&#x2705; Draft, reply, summarize &amp; prioritize your Gmail<br \/>\n&#x2705; Brainstorm, proofread, write, &amp; rewrite in Docs<br \/>\n&#x2705; Bring your creative vision to life with auto-generated images, audio, &amp; video in Slides<br \/>\nAnd more \u2192 <a href=\"https:\/\/t.co\/vGsTGN3w9i\">https:\/\/t.co\/vGsTGN3w9i<\/a> <a href=\"https:\/\/t.co\/XnkTWvrwgT\">pic.twitter.com\/XnkTWvrwgT<\/a><\/p>\n<p>\u2014 Google Workspace (@GoogleWorkspace) <a href=\"https:\/\/twitter.com\/GoogleWorkspace\/status\/1635627596288348160?ref_src=twsrc%5Etfw\">March 14, 2023<\/a> <script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<h4><strong>What\u2019s under the hood?<\/strong><\/h4>\n<p>Microsoft described Copilot as a<br \/>\nsophisticated processing and orchestration engine working behind the scenes to combine the power of LLMs, including GPT-4 [\u2026].<br \/>\nWe don\u2019t know specifically which data GPT-4 itself was trained on, just that it was a lot of data taken from the internet and licensed, according to\u00a0<a href=\"https:\/\/openai.com\/research\/gpt-4\">OpenAI<\/a>.<\/p>\n<p>Google\u2019s Workspace AI is built on\u00a0<a href=\"https:\/\/appleinsider.com\/articles\/23\/03\/14\/generative-ai-is-heading-to-google-workspace-google-cloud\">PaLM<\/a>\u00a0(Pathways Language Model), which\u00a0<a href=\"https:\/\/arxiv.org\/abs\/2204.02311\">was trained<\/a>\u00a0on a combination of books, Wikipedia articles, news articles, source codes, filtered webpages, and social media conversations.<\/p>\n<p>Both systems are integrated into existing cloud infrastructure. This means all the data they are applied to will already be online and stored in company servers.<\/p>\n<div id=\"attachment_67576\" style=\"width: 690px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-67576\" class=\"size-full wp-image-67576\" src=\"https:\/\/world.edu\/wp-content\/uploads\/2023\/03\/copilot.jpg\" alt=\"\" width=\"680\" height=\"453\" srcset=\"https:\/\/world.edu\/wp-content\/uploads\/2023\/03\/copilot.jpg 680w, https:\/\/world.edu\/wp-content\/uploads\/2023\/03\/copilot-250x167.jpg 250w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><p id=\"caption-attachment-67576\" class=\"wp-caption-text\">Microsoft says users\u2019 content and prompts won\u2019t be used to train the Copilot AI. Shutterstock<\/p><\/div>\n<p>The tools will\u00a0<a href=\"https:\/\/blogs.microsoft.com\/blog\/2023\/03\/16\/introducing-microsoft-365-copilot-your-copilot-for-work\/\">need full access<\/a>\u00a0to the relevant content in order to provide contextualised responses. For instance, Copilot can\u2019t distil a 16-page Word document into one page of bullet points without first analysing the text.<\/p>\n<p>This raises the question: will users\u2019 information be used to train the underlying models?<\/p>\n<p>In relation to this point,\u00a0<a href=\"https:\/\/news.microsoft.com\/2023\/03\/16\/introducing-microsoft-365-copilot-your-copilot-for-work\/\">Microsoft<\/a>\u00a0has said:<br \/>\nCopilot\u2019s large language models are not trained on customer content or on individual prompts.<br \/>\nGoogle\u00a0<a href=\"https:\/\/cloud.google.com\/blog\/products\/ai-machine-learning\/generative-ai-for-businesses-and-governments\/\">has said<\/a>:<br \/>\n[\u2026] private data is kept private, and not used in the broader foundation model training corpus.<br \/>\nThese statements suggest the 16-page document itself won\u2019t be used to train the algorithms. Rather, Copilot and Workspace AI will process the data in real-time.<\/p>\n<p>Given the rush to develop such AI tools, there may be temptation to train such tools on \u201creal\u201d customer-specific data in the future. For now, however, it seems this is being explicitly excluded.<\/p>\n<h4><strong>Usability concerns<\/strong><\/h4>\n<p>As many people noted following ChatGPT\u2019s release, text-based generative AI tools\u00a0<a href=\"https:\/\/www.technologyreview.com\/2023\/02\/21\/1068893\/how-openai-is-trying-to-make-chatgpt-safer-and-less-biased\/\">are prone to<\/a>\u00a0algorithmic bias. These concerns will extend to the new tools from Google and Microsoft.<\/p>\n<p>The outputs of generative AI tools can be riddled with inaccuracies and prejudice. Microsoft\u2019s own Bing chatbot, which also runs on GPT-4, came\u00a0<a href=\"https:\/\/www.forbes.com\/sites\/siladityaray\/2023\/02\/16\/bing-chatbots-unhinged-responses-going-viral\/?sh=67d0275e110c\">under fire<\/a>\u00a0earlier this year for making\u00a0<a href=\"https:\/\/theconversation.com\/gaslighting-love-bombing-and-narcissism-why-is-microsofts-bing-ai-so-unhinged-200164\">outrageous claims<\/a>.<\/p>\n<p>Bias occurs when large volumes of data are processed without appropriate selection or understanding of the training data, and without proper oversight of training processes.<\/p>\n<p>For example, much of the content online is written in English \u2013 which is likely\u00a0<a href=\"https:\/\/www.cbsnews.com\/news\/ai-bias-problem-techs-white-male-workforce\/\">the main language<\/a>\u00a0spoken by the (mostly\u00a0<a href=\"https:\/\/www.artificialintelligence-news.com\/2019\/04\/18\/stem-diversity-ai-white-male-bias\/\">white and male<\/a>) people developing AI tools. This underlying bias can influence the writing style and language constructs understood by, and subsequently replicated by, AI-driven systems.<\/p>\n<p>For now, it\u2019s hard to say exactly how issues of bias might present in Copilot or Workspace AI. As one example, the systems may simply not work as effectively for people in non-English-speaking countries, or with diverse styles of English.<\/p>\n<h4><strong>Security concerns<\/strong><\/h4>\n<p>One major vulnerability in Microsoft\u2019s and Google\u2019s AI tools is they could make it much easier for cybercriminals to bleed victims dry.<\/p>\n<p>Whereas before a criminal may have needed to trawl through hundreds of files or emails to find specific data, they can now use AI-assisted features to quickly collate and extract what they need.<\/p>\n<p>Also, since there\u2019s so far no indication of offline versions being made available, anyone wanting to use these systems will have to upload the relevant content online. Data uploaded online are at greater risk of being breached than data stored only on your computer or phone.<\/p>\n<p>Finally, from a privacy perspective, it\u2019s not particularly inspiring to see yet more avenues through which the biggest corporations in the world can collect and synthesise our data.<\/p>\n<p><em><strong>Author Bios:<\/strong> Mohiuddin Ahmed is a Senior Lecturer in Cyber Security and Paul Haskell-Dowland is a Professor of Cyber Security Practice both at Edith Cowan University<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Google and Microsoft are on a mission to remove the drudgery from computing, by bringing next-generation AI tools as add-ons to existing services. On March 16,\u00a0Microsoft announced\u00a0an AI-powered system called Copilot will soon be introduced to its 365 suite apps including Word, Excel, PowerPoint, Outlook and Teams. The news came about two days after\u00a0Google published\u00a0a [&hellip;]\n&hellip; <a href=\"https:\/\/world.edu\/google-and-microsoft-are-bringing-ai-to-word-excel-gmail-and-more-it-could-boost-productivity-for-us-and-cybercriminals\/\" class=\"more\">learn more&rarr;<\/a><\/p>","protected":false},"author":33,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[59],"tags":[434306],"coauthors":[11733],"class_list":["post-67574","post","type-post","status-publish","format-standard","hentry","category-science-tech","tag-generative-ai"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Google and Microsoft are bringing AI to Word, Excel, Gmail and more. It could boost productivity for us \u2013 and cybercriminals - World leading higher education information and services<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/world.edu\/google-and-microsoft-are-bringing-ai-to-word-excel-gmail-and-more-it-could-boost-productivity-for-us-and-cybercriminals\/\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:locale\" content=\"en_US\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:type\" content=\"article\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:title\" content=\"Google and Microsoft are bringing AI to Word, Excel, Gmail and more. 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