When diplomacy is done online, it’s hard to pick up on the gestures and micro-expressions that help create trust.
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No longer do we need to talk with shop assistants, receptionists, bus drivers or even coworkers, we simply engage with a screen to communicate whatever it is we want to say.
Business Leadership South Africa has in the recent past assumed a stinging position against public sector corruption. Bonang Mohale explains the stance taken by the lobby group.

