{"id":11492,"date":"2023-04-18T10:04:10","date_gmt":"2023-04-18T03:04:10","guid":{"rendered":"https:\/\/edisi.co\/?p=11492"},"modified":"2023-04-18T10:04:13","modified_gmt":"2023-04-18T03:04:13","slug":"ombudsman-kepri-pantau-layanan-mudik-pelabuhan-roro-punggur-dan-sekupang","status":"publish","type":"post","link":"https:\/\/edisi.co\/ombudsman-kepri-pantau-layanan-mudik-pelabuhan-roro-punggur-dan-sekupang\/","title":{"rendered":"Ombudsman Kepri Pantau Layanan Mudik Pelabuhan Roro Punggur dan Sekupang"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/edisi.co\/\">EDISI.CO, BATAM<\/a><\/strong>&#8211; Keasistean Pencegahan Maladministrasi Ombudsman RI Perwakilan Kepulauan Riau (Kepri) melakukan pemantauan pelayanan publik terkait persiapan mudik lebaran tahun 2023 di Pelabuhan ASDP Roro Telaga Punggur dan Pelabuhan Sekupang pada Senin, 17 April 2023 kemarin.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Adi Permana, selaku Kepala Keasistenan Pencegahan Maladministrasi Ombudsman RI Perwakilan Kepri, Adi Permana, menjelaskan bahwa hari ini merupakan hari pertama pemantauan dilakukan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201dKami akan lakukan pemantauan di beberapa tempat, namun pada hari pertama ini kami lakukan pantauan di Pelabuhan ASDP Roro Telaga Punggur dan Pelabuhan Sekupang,\u201d jelas Adi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Baca juga: <strong><a href=\"https:\/\/edisi.co\/2023\/04\/17\/volume-penumpang-bandara-internasional-hang-nadim-batam-naik-47-persen\/\" target=\"_blank\" rel=\"noreferrer noopener\">Volume Penumpang Bandara Internasional Hang Nadim Batam Naik 47 Persen<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pada Pelabuhan ASDP Roro Telaga Punggur, Adi mengatakan layanan mudik sudah berjalan cukup baik mulai dari kualitas pelayanan, standar pelayanan hingga sarana dan prasarana.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201dKami sangat mengapresiasi adanya peningkatan kualitas pelayanan, kelengkapan standar pelayanan dan sarana prasarana di sana. Apalagi ada wancana untuk perluasan ruang tunggu pengguna layanan pada bulan Juni mendatang,\u201d tuturnya.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Lebih lanjut, ia menjelaskan bahwa pihak Pelabuhan ASDP Roro Telaga Punggur telah melakukan skema pemesanan tiket kapal jarak jauh melalui aplikasi WhatsApp demi mencegah adanya praktik percaloan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201dAdanya skema ini sudah sangat bagus dilakukan untuk meminimalisir praktik percaloan. Namun, seharusnya dilengkapi dengan SOP, sehingga masyarakat mudah memahami,\u201d tutur Adi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Persoalan lain di Pelabuhan ASDP Roro Telaga Punggur yang menjadi catatan Ombudsman yakni ketersediaan posko kesehatan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cRuang medis tersedia di ruang tunggu, namun saat pemantauan belum ada petugas kesehatan yang stand by,\u201d ungkap Adi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hal tersebut dikarenakan saat ini pihak pengelola sedang melakukan rapat bersama dengan <em>stakeholder<\/em> terkait seperti Jasa Raharja maupun kantor kesehatan pelabuhan untuk penyediaan sarana kesehatan bagi pengguna layanan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Selanjutnya, Adi membeberkan situasi di Pelabuhan Sekupang yang juga sudah cukup baik, dari mulai <em>X- Ray<\/em> yang berfungsi dengan baik hingga penataan hilir mudik lalu lintas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201dKami harap dapat dipertahankan terutama nanti saat <em>peak season<\/em> pelaksanaan mudik tahun ini,\u201d ujar Adi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Untuk kedua pelabuhan itu, Adi meminta agar pihak pelabuhan maupun instansi terkait membuka layanan pengaduan yang informatif bagi masyarakat.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201dBuka pengaduan seinformatif mungkin, jangan hanya kotak saran saja, cantumkan kemana masyarakat dapat membuat pengaduan. Jangan sampai masyarakat bingung dan tidak tahu kemana harus mengadu,\u201d tegasnya.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>EDISI.CO, BATAM&#8211; Keasistean Pencegahan Maladministrasi Ombudsman RI Perwakilan Kepulauan Riau (Kepri) melakukan pemantauan pelayanan publik<\/p>\n","protected":false},"author":2,"featured_media":11493,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[51,1507],"tags":[47,48,87],"class_list":["post-11492","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-batam","category-kepri","tag-batam","tag-kepri","tag-mudik"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ombudsman Kepri Pantau Layanan Mudik Pelabuhan Roro Punggur dan Sekupang<\/title>\n<meta name=\"description\" content=\"Keasistean Pencegahan Maladministrasi Ombudsman RI 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