I’ve used this app from when it first launched and they required a payment to download the app. I find it frustrating to be using the app and having features appear that tell me I have to pay more for it. If you paid to DOWNLOAD an app you shouldn’t have to pay even more for feature they add. I see people have mentioned this as well and now seeing the app is FREE TO DOWNLOAD I think that for users like myself who payed for the app should get the features since we where there from the beginning. I don’t like to pay for apps and this is the only one I’ve paid for and it’s truly upsetting. Or remove the features that are needed to now pay for so called “free” version. It’s not fair for the ones like me who payed for the app. This needs to be corrected for users who paid to download. From someone who works with marketing and advertising I see why they would want to charge for ai I understand that but it’s not fair to want a more charge for people who paid for the “Free option” it wasn’t free when we had to pay to download and we deserve to have full access for the users that paided to download.Hoping that they can come up with a solution that is fair for users who paid to download the app. At the end of the day those where the ones that where there from the beginning and helped the developers then further be able to expand the app interface.
We’re truly sorry for the frustration this has caused — it was never our intention to disappoint you. Since you purchased the app back when it was paid, you’re automatically on the Retouch Core plan, giving you free access to all the features you originally paid for (core features), with no extra costs. The premium tools, like Erase AI, Blur, and Backgrounds, are entirely optional, and you can even hide them in the in-app settings if you prefer a simpler interface (Show Premium Tools option).We appreciate your early support so much — it helped us grow to where we are today. We hope this clarification helps, and we’re always open to feedback to improve your experience. 💚