I subscribed to the one day pass because I had gotten reeled in by this story and the story was great but the story was incomplete and all of the stories that I watched on that one day pass were incomplete. They just leave you hanging. some people like stories like that I don’t so I tried to cancel, but I didn’t see anywhere to cancel my subscription before it renewed to go to a week pass. So the next day I was charged the 1999+ tax for a week subscription. I contacted customer service and when I tell y’all in 30 minutes. maybe less they had emailed me back they asked for some information to verify my account and they canceled and refunded my subscription. if you’re short story type of person but remember the short stories are incomplete so if you’re a short story type of person that likes to guess at the ending or make up your own ending, this is the perfect app for you, but I give them five star because the stories that I did look at were very interesting except for that one issue of them leaving me hanging and having to guess at the end I don’t like stories like that and I also give them five stars based off their customer service. Their customer service is great, fantastic, phenomenal. they were quick, very quick at contacting me back and fixing my issues with canceling my subscription and refunding me my money back.

I usually watch my real actor vertical dramas on other platforms and just use this one as an AI story cause lowkey the fantasy (dragon and werewolf) ones tend to look better as AI since they can do the CGI better since it’s all digital anyway. That being said, most of the stories can get repetitive/same plot so I save a few titles I want to watch and get like 10+ then pay for the subscription so I know it’ll be worth it and binge all the ones I have saved. Worth it for that aspect for me but if you just watch one here and there the subscription isn’t worth your money and probably more worth it to buy coins. But if you’re spending any more than $25 a week on coins, pay for the subscription and you’ll save money. I’ve also had problems with other apps and canceling the subscription (won’t show up as an active subscription in my account in Apple but also doesn’t have a way to cancel in app and tells you to cancel using manage subscription in Apple), but I’ve never had that problem with StoryReel, if it doesn’t pop up in your subscriptions, it’s fairly easy to find in app to cancel. Hope this helps!

So I tried this app to see what I thought of it completely unpaid for opinion or trial and paid for the week myself! I had a little app to billing connection issue which made it hard to figure out how to cancel but after one email explaining with my StoryReel ID and email used to sign up, it was no big deal to cancel if I wanted to which was so reassuring! Similar apps with the same issues didn’t fix it or even respond for that matter that way and I had to “stop and block future charge” with my actual bank to get it to stop charging me! So A+ on customer service!!! Please don’t change!!! The stories on here are actually amazing! And customer support was spot on! The AI stories are also sooo good!! Some can be a little laggy or off on what the characters are actually trying to say… other than that the story lines are entertaining enough to keep me watching, I’m unsponsored and was just looking for a good story app! I’m pretty impressed with this one based on what I found! Try if you want!

Good reels BUT, either you guys need to go ahead and go out of business, or get better with communication and customer service….Firstly, when I made the subscription I thought it was a $3.99 weekly renewed subscription….It wasn’t at all😒, they didn’t mention that it would last for a day and then I’ll receive a $19 renew in 24hrs if not cancelled!!! Once I seen it and IMMEDIATELY went to cancel I couldn’t find it anywhere!!! It didn’t even pop up in the “subscriptions” tab on my Apple ID, or the App Store, OR my recent in app purchases like a regular app would. No way I had to look for a subscription for 45 minutes, sit on the phone with Apple for 30 minutes, turn around and call my bank for 15 minutes, email y’all 4 times just for no one to find it and not to mention they don’t have a number so I was basically emailing a bot that told sent me the same email over and over and constantly told me “they couldn’t find my account”. Whole time it’s a “manage subscription” section in the settings that yall never mentioned in the “cancel subscription” directions that pop up after making the purchase😒. Either you guys made it complicated to cancel intentionally (if uk what I mean👀)or just have poor communication.🤦🏾‍♀️🤦🏾‍♀️🤦🏾‍♀️Either way do better please.