I first purchased this app in 2023. I actually purchased it on accident by forgetting to cancel a trial so I paid $100. When I realized what happened, I went and canceled so it wouldn’t renew the following year. As a real estate agent, I actually ended up using this app a lot more than I expected and found it worth it. When I went to use the app a few months ago, I realize that my subscription had expired. I was delighted to see that it was cheaper, and I totally found the value worth it for my business. OR, so I thought. It allowed me to do five renderings and then tell me I had to purchase more credit if I wanted to do more. Previously, I had unlimited renderings for the year. This is a drastic change. I reached out to customer support and never got this resolved. That was almost 5 months ago, and I still can’t do any renderings without purchasing coins. That means I did about five renderings for $50-$60. I feel like there’s a bait and switch because this wasn’t the original app I signed up for. Not worth it! I was scammed.
Hi there,We're deeply sorry about your experience.Our subscription model has evolved to provide more flexible options for everyone, but we want to ensure returning customers like yourself receive exceptional value. With our current model, you receive 300 credits weekly that automatically renew throughout your subscription period - which is why the price is lower than before. This system works well for most users, but we understand your needs as a real estate professional might be different.We've just emailed you with details on how we can support your real estate business needs.If you haven't received our email, please contact us at support@renovateai.app.Best regards,ArielCustomer Success Manager