I’m gonna start this off with I’m a content creator and I have a pretty big following on multiple platforms and this will be put out there for everyone to see because I’ve never been treated so horribly As soon as I contacted customer support, about a day later I was put in touch with Alexandria. Right away, she had an attitude and was judging me based on how I worded things and my spelling. As I continued explaining my issues, she began insinuating that I was lying about purchases I paid for but never received—despite the fact that I had screenshots and receipts as proof.Instead of helping, she questioned every single issue I raised and told me the proof wasn’t good enough. She even gave me attitude and said it wasn’t her problem that I “couldn’t keep track” of my payments. Usually, customer service follows the idea that the customer is always right, but with this app it feels like customers are treated as liars and completely unimportant.On top of that, the second I downloaded the app on my computer, I started getting viruses and my computer began acting up. Ever since then, it’s been nothing but problems.
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