Take control of your home’s comfort, safety, and water leak detection with the First Alert app. Whether at home or away, this whole home solution lets you monitor and manage your smart home devices. Powered by our family of brands, the First Alert app is compatible across select Resideo, Honeywell Home and First Alert branded products. Plus, integrate with smart home partners to control additional devices in your home. Start connecting to what matters most with the First Alert app.
• Whole-Home Coverage: Manage video, smart smoke & carbon monoxide alarms, select smart thermostats, and water leak detection in one intuitive app.
• Alerts Whether Home or Away: Receive alerts for water leaks, motion, smoke or CO incidents and more, so you’re always connected.
• Trusted Brands: Powered by select Resideo, Honeywell Home and First Alert devices for reliable, trusted performance.
Key Features
• Comfort Control: Manage select Honeywell Home smart thermostats, set schedules, enroll in energy-saving programs to help save on utility.
• Smart Smoke & Carbon Monoxide Detection: Fire safety you trust is now connected and compatible. Add smart fire & CO safety alerts to your home and stay connected whether home or away. Plus, seamlessly integrate with existing Google Nest Protect Alarms* in your home to expand your safety ecosystem or if it’s time to replace.
• Smart Home Awareness Video Offering: Stay connected to First Alert Video Doorbell and Outdoor Cameras with advanced event detection for improved event information (people, pets, vehicles, packages) and notifications.
• Water Leak Detection: Water leaks can happen, and the First Alert WiFi Water Leak and Freeze Detector helps detect leaks early and help prevent damage. Plus, our Water Shutoff Device can be installed by a professional to shut off your home’s water supply when it detects water via the sensor cable or paired with the WiFi Water Leak and Freeze Detector.
• Smart Home Partner devices: Now control additional devices including Schlage smart locks, Kwikset smart locks and Genie garage door openers for ultimate convenience in one app. Plus, integrate with the leading Smart Home Platforms for the ultimate convenience and control.
Expand your home’s protection with our whole home offering. Learn more about our family of connected smart products at Resideo.com/FirstAlertApp
• New to our brands? Download the app and easily add devices with a guided setup.
We just swapped out our home smoke detectors. We had to migrate to First Alert from Nest Protect due to Google ending the product. The App is super simple to follow during device setup process. It’s nearly bulletproof—unless there is an interruption in the setup process (like a network problem or a taking a phone call during the process). If you take too long, the device will register on the company’s database but it will not allow setup in the App. A 25 minute phone call to First Alert, proving ownership and sharing the device’s MAC, solved that setup issue. The App is straightforward to use—all devices appear on the dashboard. We did have a defective unit that decided to sound off in the middle of the night. Because all devices are on interconnect, all the alarms went off. It was VERY difficult to stop the false alarm from the App. We tried to silence the bad unit and finally had to grab the ladder and physically remove the device (and yank out the battery pack). I didn’t remove a star from the rating because I do not know if it was an App problem or a Network problem.
开发者回复
Way Too Complicated to Setup Thermostat, Doesn’t Work Correctly
centrefrenchie
I didn’t have a choice in using this app to connect the Honeywell T6 in my new build. I didn’t think their apps could get any worse than the TCC app we used at the old house on an older model with fewer bells and whistles, but this one is worse. Setup was TERRIBLE - you get asked ~20 questions about your heating system that no homeowner knows - I had my system’s manual in front of me and couldn’t answer the questions at all! - and there’s no option to skip them. I’m not even sure what most of them are asking!!! From a UX standpoint, the app gives incorrect information about how to connect to HomeKit, telling me to use a menu item that doesn’t exist on my thermostat (haven’t figured that one out yet) and it keeps bringing the enable notifications dialog modal up to go to my settings 2-3x every minute or so which I have already said “Don’t Allow”. While this looks like a native modal, the poor grammar suggests that it’s something the app designed and is using native app commands to push. Super annoying! So I can manually see and control my thermostat from the other room now; the rest of the app is terrible and it hasn’t solved my problems at all. Honeywell - you need to realize that poor UX is a huge reason why people flock to Nest instead of you. We will be replacing this unit with one in the next few weeks because of the terrible experiences.
开发者回复
Hi centrefrenchie, we are sorry to hear about this. This is not what you should expect and we will be happy to help making sure that everything is working as intended. At your convenience, please feel free to contact our tech support team at (800) 633- Maria
Uncoordinated Changeover
Just_Peachy!
I have used the Resideo app religiously for years and have been thrilled with the ability to control my thermostats with my phone. It’s a very handy feature when I’m not able to physically get up to change the temperature. Yet, this past week I suddenly could not log into the Resideo app anymore. Each time I tried to recover my account the Resideo app indicates the account does not exist. When I tried to create a new account I was forced to Resideo’s new app “First Alert by Resideo”. The problem? I cannot connect my thermostat to the new app because the app indicates the thermostat is already connected to an app (i.e. “Resideo”). If I want to connect to “First Alert by Resideo”, then I first need to disconnect from “Resideo”. How can I do that when I’ve been booted out of the Resideo app?I’ve even gone so far as to factory reset my thermostats, but I still cannot get them to connect to “First Alert by Resideo” because they (somehow) are still connected to the Resideo app even after a factory reset. Now I have to call customer support to try to re-establish the ability to control my thermostats with my app. Seems simple enough, but this is a much larger headache than I would’ve expected for the price I paid for the thermostats.
开发者回复
Hi Just_Peachy! Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience with our product didn’t meet your expectations. Your input is incredibly valuable and helps us improve our service. If you need extra help, please contact us at 800-633-3991 or 800-468-1502, available Monday to Friday, 9 AM to 8 PM CST. Our team is ready and happy to assist.
Smoke detectors
aasmiami
WiFi is poor on the units when I first the the unit got 2 and try to set up the WiFi on them gave me some trouble and both of the smoke detectors getting to the part of putting my router password on the app would not get connected have to try at least 5 times before it worked on both unit. I have the best router wife that money can buy the unit are not even that far for the router I have ring cameras a lot further and they work great but that’s not the big problem anytime the WiFi goes down because Comcast is working down the street and the internet comes back all my devices come back on line from nest ring hue Alexa lights my old 2 nest smoke detector but the new first alert smoke detector hardwire don’t I have to manually reset the WiFi on the units and go through the process all over to get them back online I think the unit have a poor WiFi signal on them
• Critical Alerts: Smoke, CO, and security alerts now sound even when your phone is on Silent, Do Not Disturb, or Focus mode
• Notification Controls: Choose which devices send you alerts. Easily mute notifications for cameras, sensors, thermostats, water detectors, or valves.
• Water Monitoring Upgrades: View water temperature and pressure, set custom alert thresholds, and silence leak alarms directly from the app.
• Security Panel Support: Link your TC2 Lyric, Lynx, or compatible panel and arm/disarm from the app with Arm Away, Arm Home, and Arm Night controls.
• Faster Smart Locks: Improved communication with Kwikset locks for quicker, more responsive control.
• Bug Fixes & Stability: Resolved issues with duplicate notifications, dashboard loading, thermostat sensor visibility, video clips, and more for a smoother overall experience.
