We’re sorry to hear about your experience.We recommend:1. Making sure both Design Space and your phone's operating system are fully updated.2. Closing other apps running in the background before working on larger uploads, if possible.3. Saving your project as soon as you're able after making significant progress.Please also report this behavior directly:Tap the ❓ icon at the top of Home or Canvas.Select Submit New Ticket.Include your phone model, operating system version, and explain that the app returns to a blank Canvas after switching to another app or taking a call while editing or uploading.If possible, attach a screen recording showing the behavior. The report automatically includes your device and operating system information, which helps our team investigate.

Thank you for your feedback.Our team is actively investigating connection stability improvements. Meanwhile, please try the following:1. remove the machine from your device’s Bluetooth settings and pair it again2. restart both the Cricut machine and your iPad/iPhone3. ensure no other phone, tablet, or computer is attempting to connect to the machine4. verify that the correct machine is selected in Design Space5. if possible, test on Design Space Desktop to see whether the disconnect occurs there as wellIf the issue continues, please report it directly through the app:tap the ❓ icon at the top of Home or Canvasselect Submit New Ticketinclude details about your machine model, device model, and when the disconnect occursattach a screen recording if possibleThe report automatically includes device and OS information, which is extremely helpful for troubleshooting.You can also find Bluetooth troubleshooting resources and updates at help.cricut.com.

We’re sorry to hear about your experience.For the Bluetooth issue, please try:1. Removing your Cricut machine from your device’s Bluetooth settings and pairing it again.2. Making sure the correct machine model is selected in Design Space.3. Keeping your device close to the machine and temporarily disconnecting other Bluetooth devices that may interfere.4. If possible, testing the project on another device or on the Windows or Mac desktop version to see if the issue persists.For the material size issue, please verify that the correct material and mat size are selected in the Load Type section before starting your cut. If you're using a mat, make sure the selected mat size matches the one you're using, and enable Remember this selection if you'd like Design Space to retain that setting.If the app continues to detect your material incorrectly or the machine still won't cut, please report the issue:Tap the ❓ icon at the top of Home or Canvas.Select Submit New Ticket.Include your machine model, device model, operating system version, and details about the Bluetooth disconnects and incorrect material size detection.If possible, attach screenshots or a screen recording. The report automatically includes device and operating system information, which helps our team investigate.

We’re really sorry you’re running into this.This sounds like a specific bug with the line shape tool, and Our team is actively working on improving stability for these kinds of issues.In the meantime, a few workarounds that may help:1. insert a different shape (like a square) and resize it into a thin line as a temporary workaround2. try switching the operation to Score or Draw, then adjust the thickness3. fully close the app and restart your device4. reinstall Design Space to ensure the update installed correctly5. if possible, try inserting the line using Design Space on desktop, where tools are currently more stableSince this is a very specific action causing a freeze, it would really help for our team to review it directly. Please tap the ❓ icon at the top of Home or Canvas and select Report a bug. If you can, include a short screen recording showing the freeze when selecting the line shape. The report will automatically include your device and OS details.