I have 50 Carrier units on my building. Carrier was my choice. Sadly I had no choice in the horrible contractor either. Of the 50 units I still have 8 T-Stats that do not work properly 1 1/2 years since install. The contractor has been zero help getting the issues resolved. The server side of the Carrier platform is horrible. It is not stable. Quite frankly it is junk.

Our Fire Department has multiple thermostats and roof commercial units for our fire station. The builder’s two year warranty is almost up and we still haven’t solved the heat/AC disparity throughout the station. So the HVAC contractor installed new thermostats (these Carriers). Not a solution at all; furthermore, the app is useless. I am the station officer and set up an account but cannot even log into the app. I have to go to the website and log in. The app said that the email and/or password is incorrect yet I use the exact same to log in to the website. Recommend avoiding.

We purchased 11 thermostats for our church facility. They have proven to be more of a headache than a positive. The app needs more manual control of networking. Many time, the app will not update fully to show the actually settings on the thermostats. We have already had to replace 3 of the original 11 thermostats. One melted due to “unknown” reasons, says the AC guy (covering his rear). I would not recommend this app or its thermostat. There are better working and cheaper options available.

I am unable to even get the setup on this thermostat to complete. The app does not allow manual configuration, which is needed since the network will not show up on this app. Worst part, not a single reference to this 2016 carrier thermostat model on their website. Nor tech support. Nor will the contact button on their main page allow me to send a message. All around frustration.