I’m not one for writing reviews. In fact this may be only the second or third I’ve done. We bought 4 mini splits about a year ago. The app that Carrier used to have was basic. It worked, but it was very iOS 4 in appearance. Some of the controls were not great, but it worked. Then they updated. The app went from being basic to being garbage. They tried to update the functionality, but in turn have somehow broken connection abilities.Since the overhaul, I’ve reconnected my devices at least 30 times. That’s no small feat considering I have 4 of them, half the time I can’t get the app to find the Wi-Fi network I use, and when I do, they won’t connect half the time so I find myself going through the process 3 and 4 times to reconnect. This evening was the last straw. I came home from a trip (we lost power due to line service) for about an hour, which knocked out the Wi-Fi. I fully intended on having to repair a unit or two. Nope. ALL FOUR. So I did the thing and went through the rigamarole to reconnect them. Low and behold they all connected on the first try. The room name for one wouldn’t take, so I went back in to change it, saved it, backed out and one of the others had already severed its connection. So I did it again, 5 connections now. When I finished that one, the one who’s name wouldn’t save lost itself. I gave up. They weren’t staying paired for more than 30 seconds. That’s why I’m here. Carrier is a $40 billion company. You can make a better dang app. If you do, maybe I’ll add to this review. At the very least give me back the old one. Also there’s a lot of people I’ve found online with the same pairing issues, but no fixes from carrier I’ve read about. Go figure. Take this into consideration if you’re thinking about a Carrier product with Wi-Fi.

I had my split system installed during the pandemic last August. I paid extra for the Wi-Fi because I’m frequently away from home and come home late. The Carrier authorized installer put the app on my iPhone, showed me how it works but I never used it in 2020 due to pandemic and always home. This year (2021) split units all show offline. Called installer, told call Carrier for WiFi. First 2 calls on hold for an hour and get disconnected. 3rd time I get connected to technical assistance after 40 min. She takes all my info and says this needs to be escalated, we will get back to you. Next day I get email to call installer. Awful service. I realize I’m on my own. I started thinking about it and what changed since last year. I have three split systems, so it seems unlikely all three would fail within less than a year. I got a new iPhone and a new Comcast Xfinity router. Long story short, it’s the Comcast Xfinity router that will not allow the Carrier units to stay connected to WiFi. I connected a Netgear router to my Xfinity provided router. Connected split system to Netgear router and system has been working for over a week as it should. I even disconnected power from router to confirm it still works and it does. I hope this helps others because I was very frustrated over the last month.

Horrible. You just deleted my text in the feedback window when I entered my email address below and clicked the screenshot button. Which incidentally I can’t even see my email address because I use my iPhone in dark mode. And now it is telling me email format is wrong but I can’t see the darn text to see what is wrong. So I ended up just deleting the email. Gosh I hate this app!!! Other things I can’t see also because of dark mode. Also when daylight savings time happens it screws up all the times in schedules which is really frustrating because it woke me up bc my room got too hot too early. Which is a problem with the product itself also, not just the app, as the heater just keeps getting hotter. It’s set to 62 but has gotten my room as hot as 79 because it just keeps going. And it keeps failing to submit this feedback, even after I started fresh and tried not even entering any email. So I had to give up and submit it in the App Store. So frustrating.

I never write apps reviews, but this app is *so* bad that I feel compelled to write this. I’m trying to get this paired with a professionally installed Carrier heat pump and air handler. The Carrier hardware has been great, but in retrospect I would have purchased an inferior product from a competing brand just so that I would not have to fight with the incredibly stupid app and the WiFi paring process. The app config requires using the remote control that came with the Carrier hardware. The remote itself looks like it was designed by the lowest bidder of disinterested contract competition in the 1980s. To start to try to add the unit to the app for control via the app on the phone, a user must add a device and go through a “wizard” style walk through of steps. Even the UI on this looks to be intentionally bad. On several screens it provides text to help with a button to automate part of the process (like enable local network sharing) but then it overlays additional text on top of that button so you can’t easily read it and can not actually click the button. To connect to the unit to pair it, the user must find the LED button on the stupid looking remote and push the button 7 times. This causes the WiFi receiver puck to start flashing. About 25% of the time my phone will actually eventually see the WiFi SSID for the unit and I can try to connect. The other 75% of the time it never does; after waiting 10 minutes I have to power cycle the entire air handler and the phone. Once it does actually connect, if it finds your home WiFi it then asks for the password. The password field prints white text on an almost exactly the same shade of white background (both for standard * hidden passwords and if you click on the eye to show the text while you type). If that connects (it failed multiple time for me and required air handler and phone reboots again), then it takes several minutes with three different steps listing percentages. During the last section, your phone will prompt you to share the password for the WiFi that you already entered. Every time I’ve gotten this far and accepted that, it then completes the 100% percentage and then said fail and will not add the unit to the app. This app and the WiFi remote hardware are absolute trash.