I love the idea of bringing my photos to life by making gifts and coffee table items, but I want to create a true keepsake, something you want to show off even if there wasn’t a personal photo attached to it for it’s incredible design, high quality materials and usefulness not something basic b****, chintzy and cheap. AU offers these products that I’m looking for to DO SOMETHING AWESOME with my photos and it was easy to use and add photos from the new baby family photo shoot we just got pictures back from. I sent the block photos display with 12 photos off to my Gdad in America for Father’s Day and planned to create a calendar for my husband’s office in London when I was stopped in my tracks by the cost of international shipping + having to pay import fees. All this would cost more than the item itself. I’m on the verge of just paying it for the convenience of having it done! But I’m holding off. AU please bring your operation to London so shipping isn’t so cost prohibitive!! If there is any problem with the shipping or the gift I did send off to America, I will update this post. This app would get 5 stars if I lived in the US because it would completely solve my photo problems and they are so smart/thoughtful/experienced in production for eg: when you create a calendar, the first month will be the month after you create the calendar so that it can be used right away instead of having to wait for the new year like a basic b**** lol. Eg2: their reminders on the shipping page make it clear which shipping option to choose if you want your item to arrive on time for the upcoming holiday and which not to choose if you care about timing.

The app itself is pointless. I have the iPhone 12 Max pro. It’s new and I don’t have issues with any other apps, so it’s not a user error. The app has a lot of glitches. You will click on an icon and nothing happens. I made a book on a desktop computer and am unable to view it on the app under the same account. It says on my app that I don’t have any saved projects. The desktop website was easy to navigate. My only complaint is there’s a limited and pretty basic amount of layouts to choose from. For the money you’re paying, more options should be available. I also read Facebook reviews on other customers experience and was blown away with the amount of people who said they received the wrong books of other customers. Unsure if I will end up purchasing my book or starting over with a different company who seems a little more put together and has more options. I don’t have the best gut feeling about AU.

Wife ordered item a month ago! Couldn’t add item on cart and customer service is hard to get a hold of. She messaged the company through their Instagram and finally got a response. After talking to the customer service, she was able to place the order. She asked when she will receive the order and they said by November 4th. Order was placed around the 6th of October. I asked my wife what’s the status on the photos and it’s weird that you haven’t gotten a tracking number. Long story short customer service replied to my email stating that even though an order number was given to us, that the pictures or orders never made it to production. It’s been 4 weeks and they couldn’t even inform us. Birthday is in 2 days and now we’re stuck with no backdrop for my daughters birthday. I was surprised that it was going to take a month to print 50 4x4 pictures. They said that they can expedite shipping but turnaround time for production to print will take a couple days. So why not just do the order like that in the first place? Very upsetting. You’re better off trying to find a local printing place such as AK Printing or something. I’m sure they will handle your order in a timely manner. DO NOT ORDER FROM THIS COMPANY!

I'm giving this app one star because I placed an order of six projects built on the app, and it was cancelled due to a technical issue on their end (that they seem to think was due to the app). Customer service was not super helpful since their only solution was to rebuild the projects all from scratch, which takes a substantial amount of time. I have been buying from AU for years and really like their products, but after this experience I will no longer be buying from them. Additionally, this app is difficult to use and very slow. You have to know exactly which photos you'd like to include when starting a project because the feature to select additional or new photos when editing does not work. I have also noticed while rebuilding these projects on the web platform that you don't get all the same options on the app as you do on their website. Overall would not recommend this app to anyone, the web platform seems to work much better. I have never had an issue with an order made through their website.