The new app is good. Some of the old features should be brought in. The drop down menu while filling out forms that list all current listed equipment. One down side of the new app is when pictures are uploaded they become randomized in the app instead of keeping the same order they are uploaded. When uploading pictures from the tablet’s gallery the app re-uploads the pictures to the gallery keeping the randomized order. This caused double pictures in the gallery

The old version of the FMA was horrible. Since then, they've optimized it for iPad/tablet's and it's made a huge difference. ... Now if they can just make it so you can edit photos while in the form. This way we can draw overlay's of job details in the picture, without leaving the app. AND, why when you draw overlays on photos that have been uploaded is it so small??? PLEASE MAKE IT FULL SIZE WHEN EDITING/DRAWING ON A PHOTO ON A TABLET... 5 Stars once these are fixed! :)

This app is truly not user friendly like the previous version. I would like to see that we’re able to load and upload documents and videos without buffering and closing out the app and to be able to find functions and do them easily without from page to page.

Very useful tool , presentation worthy - for customers to see information and charts, dispatching technicians photos creates a customers first piece of mind. Time stamps and history for the specific jobs. Phone calls to photos get you from start to finishing estimate/sales.

Everything with the app is great besides the follow ups, they are very convoluted. The last app was much more clear and concise on what you were following up on. I’m not sure what the issue is but if I put in a two week day range, it still does not give you a true two week date range. There is something that is not right about it and I am having true difficulty following up since this app has been put in place because it is very hard to find the homeowners without searching for them directly.

This app is getting better for guys like me in the field using it, but one frustrating issue that I have with it is that while making notes with a Bluetooth keyboard, hitting enter doesn’t return the cursor to the next line- it kicks me out of the note altogether. I have to use Alt+Enter to return to the next line. Come on guys! You need to fix these small annoyances! Otherwise, it is moving in a positive direction from 1 year ago.

When you have 2 bars of signal it will constantly say you are offline then online, then won’t load estimates, and won’t let you load no pictures and makes it a pain to fill paperwork out.Also when you try to refresh to get the next task/job you have to close the app each time which is an error somewhere in the coding for refreshing for next item.

I have started new guys that have never used Service Titan before, let them use the Field app and the old Service Titan app. They can pick up the old system right away and navigate through most of it without help verses the Field app they need help finding and navigating most parts of it. It was not designed to be used by a general person. It also constantly has loading issues which is what they told us the new system would be fixing but instead it is much worse.

For this apps sake, I hope it’s in a beta stage because if not, it’s actually horrible. Drains battery life worse then streaming Netflix. Very laggy and the layout for general items is all over the place. I will say it was easy to pick up and learn how to use the app but If you were trying to convert a web browser based application over to a mobile app, why wouldn’t you make it look relatively the same between the two. There was nothing wrong with the previous ST

How could you even consider launching an app that is not formatted for iPad? Our entire field is using them, this is debilitating for the sales team and they need to fix it. Please consult with more than your normal people in the field and ask people that will give you real feedback. This must be fixed! This has made my days longer, interactions are EMBARASSING, today I went to present an estimate and it hide EVERY discount amount and ONLY showed a bottom price. It always removes my photo of the System and puts the photo of the word “Discount” as my system. Finding old quotes are a pain now, some times they cannot even be found. You took an OK app/system that was Easy to use and made it MUCH more difficult. Also if you are over 50+ forget it, the formatting is so bad everything is half the size from a font and size perspective. As you add photos it does not keep them in order anymore. Also the send to phone capture is gone, so now I have to take them with my iPad, while crawling on my back in a tight crawl space with a $1,500 iPad that I buy and own myself. There are sooooo many things wrong with this they will lose customers that were already on the edge of leaving.