I own a Rheem water heater in the US and was confident buying another for my second home in Colombia - same brand, same reliability, or so I thought. The problem is that the app required to control this device is not available in the US App Store. To download it, you need a Colombian Apple ID, which requires signing out of your current account. But when you try to sign out from another country, Apple’s theft-protection kicks in and blocks you. Rheem is essentially selling a smart device with an app that’s inaccessible to international homeowners. A product this connected should work across regions, or at minimum, Rheem should be upfront about this limitation before purchase.

Haven’t had any issues with the app whatsoever. For those negative reviews out there, first make sure you’re using the most updated version and also have the most updated version of operating software on your phone or tablet. This app makes it easy and seamless to set up the Bluetooth board on furnaces and OD units etc. We use it on every install and also we update the board firmware on every new install and on subsequent service calls later.Use it for circuitboard change outs as well. What’s not to like! ELB

Just downloaded it. Looks easy to navigate. Haven’t got to use it yet as the equipment is not available just yet. Looks good though

This app has been a blessing. From the ease of finding AHRI to looking up rebates, to syncing with equipment, this is hands down #1

Site was better before. Was much easier to navigate.

Disappointed there is no method to adjust the blower off delay for the Endeavor gas furnace.

App times out, turns off. Extremely embarrassing

Can’t get out of the opening screen.

Can’t even create account

Tried to create an account for my Rheem water heater. Wasted 1/2 hour and gave up!!! Worthless app