The truth of the matter is this tool is almost how I would design the app from the field perspective, taking into account office needs. It has all the functionality a truly versatile tool with the exception of training for the office from an engineering standpoint.This allows full customization of workflow and how it is accomplished but most technicians don’t have the ability to clearly express what their workflow is and most office personnel only see the result of that workflow, not how it is accomplished.This leads to a massive disconnect in how the app is structured from administrator to administrator. What the app needs is an engineering ai with good predictability patterns in conversation, like gpt 5.1, to help1) generate the workflow summariesAnd 2) take a few thousand hours of existing invoices and see what your companies actual workflow is. When you sync technician behavior with technical pathways you produce an application that is suddenly 10x more Efficient than anything else on the market.When this app is sold to a company on the enterprise level this could be accomplished by charging a one time mapping fee that you then generate a couple recommended workflow patterns from.It would work then for both field and technical use.

The system is great except something has recently changed and getting to the approve button after auto generate has become a challenge and makes it difficult to even finish the work flow. Have tried multiple ways to correct. The text size isn’t the issue. The button is there but at times unable to get down to hit it and then it wipes out all of the auto generate and have to redo it and hope for the best.

I’m convinced that any of the 5 star reviews here are from people who don’t actually use this app on a daily basis. This app, like my computer or phone is a TOOL, it’s supposed to HELP me with my job, not make it more difficult and time consuming to do. Maybe there are different ways the app works, but at my company, it’s a mess. Whoever was responsible for the latest “update” should 1- consider a different line of work, and 2- reimburse me for all the time I’ve wasted messing with it.

Something changed on the app and now you have to specifically click on the “+” symbol to add notes, pictures, etc. Before, you used to be able to click anywhere on the specified field and were able to add picture and notes. Tremendously slows down the workflow! Cause you have to aim and click on a precise location. Please revert this back! Thanks.

They must be paying the software devs low because the app constantly crashes and signs me out for no appearance reason and when trying to log back in it’s an authentication nightmare with multiple two step verifications required because it’ll just flat out freeze causing me to have to close the application several times before I can do any amount of meaningful work.

Screen used to rotate in any position. Has there been an update that has made screen fixed in vertical position? All other apps rotate on iPad

Have been using their app for several years and also another platform that they had and it’s awesome. We use it in the HVAC field for our Service technicians and it across our company for other technician branches. Phil

This app is inefficient, loading pictures even with good reception is slow. The inability to load PDF files from app for logs is a problem. The only option is to load pictures for logs an this looks very unprofessional. Also searching through older work orders is a pain. I feel very sorry for my Technicians who have deal this platform.

I’ve played with a lot of applications, and XOi is one of the easier ones to use.

Might as well use pen and paper with an app like this. I take a picture of the data tag and it can’t identify the model and serial. So I manually put it in via the picture it supposedly can’t identify. Most useless app I have ever been forced to use at work.