Edit to review- review and messages to square made mid day on a Thursday, they responded by Tuesday, heard our cries to repair it, it was fixed by Wednesday. …..I have always liked the app. Simple and basic, perfect for my needs. I never was concerned with all the extras. I would have appreciated messaging (not as a paid add on, I’ll just have a group text for that instead of paying for it) but the other stuff crew users seem to have liked in the past. But I have to say…. My team can no longer just go to a tab to see their schedule. I manage 3 locations and the staff goes to each different location as needed. Not only is there a way to see all schedules at one time, via the check mark location select, but now the staff needs to literally select each location one by one to find where they are scheduled and when. There used to be up until a few days ago a way for them to just see their schedule and only their schedule. That is now gone. This is ridiculous. Also, as an employer, I have no way to see the whole day at once of who will be where. This was a terrible change on both of the mentioned issues. Please fix this asap. What you changed is terrible for employers and employees alike. If this stays this way it’s going to ruin the reason I have used this app the last 4 years for scheduling. I’m going to have to go back to sending pictures of a paper schedule to staff in the mean time.

The app seems to work as intended. It displays timecards in an easily readable fashion, accurately showing times clocked in and hours worked (regular, overtime, double time, and total). The timecards section also offers a feature to allow you to view your hours worked over a user-selected period of days. This helpful feature can also be found in the paystubs section. Here, paystubs are presented so that pertinent information is easily located with detailed breakdowns of pay and taxes found at the press of an arrow. The app also offers an option to download a PDF version of your paystubs. While these two sections seem to serve their purpose well, the scheduling part of the app leaves much to be desired. There are options to set your availability, but not by date, only day of the week. This leads to team members having to set availability week by week should they need to report availability accurately through the app. Additionally, there is no option to make yourself unavailable on a day or future date. That is to say, the scheduling aspect of the app could be improved by adding features to allow you to make yourself unavailable and to set your availability by date and not day of the week. I also think as a “team app”, the app should offer a messaging system for communicating with your team. There also seems to be no option to integrate your schedule with your Apple Calendar.

Why is there such a need among the tech community to constantly change a perfectly fine app? I’m convinced they are just keeping themselves busy and trying to justify their jobs. These changes are not needed. Just make a functional app that works and is not full of glitches and… leave it alone! Believe it or not people do not enjoy constantly having to get used to new changes or find their way around a redesigned app for no reason. We have lives! These apps are tools! We don’t want new “experiences”. We want reliability and ease of use. I’ve been using this Square Teams app for about 4 months. It worked fine. Today it was updated, unnecessarily. The “new redesigned home tab with updated clock-in experience” is crap. It no longer says “your next shift is” and instead just shows a HUGE date and time which, because it lacks a title almost looks as though it’s displaying the current time. This was initially confusing rather than informative and now that I know what it is, it actually just annoys me. The change was not a good one. The remaining info on the home screen is just less informative doubled up info that’s already available on the time sheets screen. The old home screen was easier to look at, simpler, more organized. Stop changing things for the sake of change. It’s obvious you are just keeping employees busy for no reason. Make a good app, and then leave it alone!

This app gets so much worse with each update that my entire workplace now uses “square-ify” as a verb for pointlessly ruining something that was once good.Please bring back the old “my hours” page. The new one is so convoluted for no reason. There was NO need to update it- it worked great before. It used to be so easy to use yet detailed and now it’s like a scavenger hunt to find anything because there are SO many pages that lead to other pages that lead right back to the same page I started on. It doesn’t even let me see how much money I’m making on individual days anymore so I have no idea how to keep track of my earnings. I click on a shift and it takes me back to the home page. It also shows two WILDLY different total tip amounts depending on if i’m looking at my hours or the home page?? Let me see the tip/hourly breakdown of individual days again. I genuinely have NO IDEA how much money I’m going to be making this week because of your “updates” and that is NOT okay. Stop fixing things that aren’t broken!! There is a whole famous saying about that!!“We understand your frustration” “we understand the importance of (insert function you ruined)” No, you don’t or you would actually fix it or bring back the way the app used to work. Accept that the new ideas/work that has been done recently is bad and needs to be fixed before you lose customers. There is not a single positive review for months since all the updates. Take that as a sign and do something about it. Don’t apologize to me unless you are going to fix it.

Great for staff to be able to see the upcoming schedule and easily clock in and out but that’s it. Even that has a limitation because it always defaults to people only seeing their own schedule which in our business is problematic because I constantly have to remind staff to select it so they can see everyone’s schedules. We operate as a team and they need to know who else is working. Since we first started paying and subscribing for Square payroll I’ve been frustrated with this app every single day. I can’t adjust a time card if it’s in the current pay period (only ones from the previous week.) it may just be me, but I also have not figured out how to adjust a clock in for a shift that is in progress so I have to constantly do other things to remind myself like set alarms. I can’t make the schedule from this app! Or adjust it. There was a separate “time card” app that I thought was supposed to operate more for leadership, but they eliminated that and consolidated into the Square Team app. We run a business that’s often at farmers markets and remote. It is very difficult for me to sit at a computer to adjust schedules time cards etc. I was really counting on the app to help our business run. We’re officially, but it almost feels like we’re just using the free version of payroll because I still have to carve out time to sit at the computer make extra notes and have a reminder app that separate from Square for all kinds of adjustments in hours. You also cannot adjust tips. You can’t really run payroll from the app due to these limitations in making adjustments. You could run a very straightforward payroll from the app, which is amazing I have to say! Maybe I could give it three stars but to felt better because of how frustrated I am all day long. Ha

Beware of square payroll. This company is predatory. During tax season of this year I asked for an independent contractor’s 1099 to be updated due to monies paid prior to using square payroll. Via email the customer service rep was responsive and helpful. I completed the excel spreadsheet as per their directions, then I received a $150 invoice from Square for “labor” even though the update amount was LESS THAN $200. When I called customer service and asked the square NOT submit this 1099 to IRS because my accountant would handle this contractor’s 1099–10 minutes after calling and sending an email—it was submitted. Now, my business has until Jan 31 to submit the amendment (at a cost to my business!). I have tried chat messages (for 1 hr), multiple calls to the payroll team, escalating it to a supervisor (the rep stated “no one will probably call you back”—and they were correct!), and many many emails. I have been shafted by this company and I will soon close my account and go with a more established payroll service like QuickBooks Payroll or ADP. They will woo you, wine and dine you to get you to sign up. Once you do…they will ghost you just like a date you met in the club. Avoid at all costs.

Started to make the switch from the Homebase app to this one for my employees, however, starting to doubt that we’ll be able to use this with all the bugs. Firstly, across the top, there’s a red bar multiple time during use of the app saying “connection, lost, retry in 5, 4, 3, 2, 1 seconds” then “connecting to square”. Secondly, when switching from one feature to another, the screen is white for several seconds before loading. (Despite being on Wi-Fi, and every other app working perfectly fine.) Lastly, despite the App Store description saying that there is a chat feature and the updates saying improvements have been made on this feature, we are unable to even find it anywhere on the app. The communication/chat feature is an absolute necessity. Most of us do not wish to share our personal cell phone numbers with our coworkers. Also it makes trading shifts would be extremely difficult because under normal circumstances, you would have a conversation with a coworker before requesting to trade shifts with them.

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As an employee using the app: Overall the features and use ability of the app far surpass any other I’ve used for other jobs. It’s simple, straightforward and easy to navigate. Over the last year or so the app has become glitchy and clunky. It went from asking me to log in every single time I opened the app (sometimes even asking for Face ID AND my password), to now for the last couple months it stopped asking me to log in at all. I have my settings set to ask for Face ID, but it doesn’t even ask for that, just indefinitely logged in and accessible to anyone who has my phone. It has also stopped sending me notifications. I used to get notifications if I forgot to clock in or out, for upcoming shifts, etc. but I no longer receive them. I’ve checked my settings both in the app and on my phone, turned them off and back on, and even gone as far as uninstalling and reinstalling bc the app, and still nothing. As a manager:It would be nice if the app had a messaging feature for managers to easily communicate with staff. ESPECIALLY if it were set up in a way that it could be set to notify employees of updates when they clock in rather than bombarding them during their time off. For availability and time off requests, for my staff that has varying availability, it would be extremely helpful if they could request partial days off as opposed to having to ask off for the entire day even if they would actually be available in the morning/evening rather than having to update their availability on a weekly basis. (I would submit these suggestions to the Seller community as well, but it tells me only the owner has authorization to do it when I try)

Square is extremely helpful to clock in and out with my unconventional job. However—the sign in process is extremely irritating. I can always count on this app signing me out each time I work, either when I’m about to clock out—which doesn’t make sense since I am signed in & clocked in—or when I need to clock in for my shift. It will say “Account is Inactive” (which again, makes absolutely no sense), then it makes me manually type in my login, which makes me late to start my shift. To top it off, there is inconsistency with the next step. Every time I have to manually type in my login, it will take me to a screen with “My Business” and other stuff which has nothing to do with me. Additionally, I wish there was a way to delete my previous employer. I am really happy with the overall function of the app itself, as clocking and in out its easy and the hours are tracked down to the minute!