Hail to Bloun for restoring true live tech support unto us! Though their cunning AI doth serve right well, it sometimes leadeth one down winding rabbit holes of confusion. Yet nothing doth compare to the living voice and seasoned wisdom of a real technician — that irreplaceable experience no machine can ever fully grant. Five bright stars do I bestow with glad heart!

45 years old and have been in the HVAC business for about 20 years or so now. Worked full time for larger and smaller companies. EPA certified and licensed for residential and commercial. Found myself falling into another career but still in the business and find myself scratching my head here and there on service calls as I’m sure we all do. Found this app today doing research on carrier infinity 2 and also 5 stage heat pumps as I am stumped on one of them!!!!!! Upon downloading the app I had to call to get verification to use it. With that being said I spoke to an awesome guy named Devin Z. Had an awesome experience talking with him about field issues that we all have. With that being said just wanted to give Devin a shout out for being an awesome person and I’m sure HVAC tech!!!!!!! I seriously couldn’t thank him enough for walking me through on how the app works!!!!!!!! Kinda funny that I can usually figure out most service calls but can’t work an app on a smart phone!!!!!! LOL. Thanks again Devin Z keep up the great work and looking forward to using this app/tool very soon! 🤙

I am an older guy 58 years old and I only have 150 hours of training through night school, I am EPA certified, I don’t do this from my regular job but with this App I can go into things with way more confidence because I know that at any time I can make a phone call to customer support and talk to someone with 30 to 40 years experience and everybody that I have spoke to and I’ve relied on this app probably more than most they have been incredibly nice. They have been very helpful and sometimes when I get somebody that doesn’t do the refrigeration part that I’m most interested in , They will text a friend that has more experience in that type of refrigeration and even then other times they’ve taken down my number and called me back I just don’t know where I would be without this app please sign up you won’t be sorry

I’m a residential HVAC tech. Been doing this for about 10 years. HVAC is MY LIFE! These Poor homeowners had a contractor install 4 systems in their brand new home. It has been a nightmare from the get. We’ve been getting everything back in track as their original contractor abandoned them. Today we were dealing with this low voltage issue and could not figure out what was going on. We called and they answered under 2 minutes!!! Walked us through it with a great attitude and a sense of humor I appreciate. After the bad news finding out we had to run new wire we were followed by another call by Aaron. They offered to deliver us food! I was shook! Definitely wowed us. Food got delivered, I’m eating it now with the other tech after 12 hours of work. I will never forget this gesture. Thanks again Dan and Aaron, and thank you BLUON!

With all the various types of HVAC equipment, getting all the information required to make the job easier and ensuring your providing your customer the most efficient and helpful service you can, makes the day to day encounters a struggle for obtaining the information needed with the vast amount of equipment out there. But with Bluon, I have a new found passion for my career now that I have a platform where I can focus on providing and improving my craft while giving my customer the opportunity for a wonderful experience in a time need, while not having to worry or dread having to obtain information needed to perform the task. Thank you Bluon! Wish I would got this a long time ago!

I usually don’t ever leave a review for anything whether it’s good or bad. I personally am a residential service technician and use Bluon for the ease of access to all models’ manuals. I went the distance, (not that it was a long process) to become a “Bluon Pro” & “Bluon Ranger” because I really liked the app and wanted to show my support to the newly released app (at the time). It’s really helpful during the day when the diagnostic sticker is gone and/or faded away and when I need to see how the equipment is supposed to be properly installed. As far as the other perks go, such as ordering parts right on the app, are great but are simply just add-ons to the main purpose of the app. But now, Bluon wants us to pay to view manuals (3 per month are free, any more manuals after need payment) because they need the funds to “further support us in the field”? Looks like I’m going back to Googling PDF files online.

I was working on a refrigerator that I didn't even know the make and model of, the nameplate was missing someone once removed. I called the app for customer service support. Mike assisted me right away with all of my concerns. He was abundantly knowledgeable and passionate about the field. He went above and beyond and called me the next day to ask if everything was going well with the situation I was working on. I don’t normally write reviews, but I had to give strong recognition to Mike and the creators of this app. I am greatly appreciative of the people behind this organization. Thank you! May my review show to others a great recommendation for a great application. HVAC-R Service Tech Inc. C. Fernández.

I remember when this app first came out. I was able to look stuff up all day after proving I worked for a legit company which was just a 1 minute phone call with someone from Bluon. Got my little hat in the mail lol. After some time I tried using the app again and found that I am now being forced to pay through the company. Ditched this app pretty quick. I think the greed came into play once they started doing all this 24/7 live chat/tech support which I couldn’t care less for because I’m calling the manufacturer directly not Bluon lol. Maybe it’s time for Bluon to have some competition. This company has corporate greed written all over it.

Wow this app is a frickin game changer! It’s too bad no one did this 20 years ago! Every time I call tech support they make me feel like I am the BOSS. They are so knowledgeable and understanding and always walk me through solving the problem. They are a fantastic team and I love speaking with each of them. Bryan is so funny and down to earth. He gets me. Mike is the nicest guy around. They’re all terrific. I love all the ProTips that are in the app. The videos in there are great quick tips! I’ve learned so much from this app. I highly recommend you upgrade your toolbox with this mobile app! Bluon is the best!

I can’t believe how great these guys are! The app is incredibly useful with all kinds of reference materials, but the best part is their free phone tech support. It’s like having an experienced senior tech by your side on the job.The guys that answer the phones have years of experience, often decades, and freely pass along their knowledge and wisdom.If you’re on a job and run into problems or just have questions give them a call. They are always super knowledgeable and helpful. If they don’t have the information you need they will get back to you.