I spent 2 hours trying to replace a control board and trying to connect to the new board. Whenever I would “tap” to connect it would say an error has occurred. Then I manually put in whatever I needed and I would “tap” to connect to the new board and it would say an error has occurred. Why would you have to program a new board with an app when in the past companies would just use dip switches? I had to leave the customers house with no heat because this app would not connect to the old or new board.

Working on a heat pump and called tech support they told me to download the Bryant app that’s made by carrier. Downloaded it and opened it set up an account then it said it would take 24-72 hrs to be approved. Well I guess the customer is out of luck until account is approved lucky him it’s only about 110 degrees today. What a joke. So now I get a call about a carrier unit. i I figured I should get their app as well. Tried to set up an account but it says my email is already used because of the bryant app is carrier. so I tried signing in with my bryant app info and it won’t work. WHAT A JOKE. There’s a lot of info on google just go there it’s easier.

Everytime I have to use this app even if it’s 4 times a week I have to update it and put my password back in. Yet nothing ever works better. The NFC tag can take 20 tries to work on a furnace. The barcode scanner on a furnace won’t bring anything up. Manually entering model numbers won’t do it. It’s just a constant fight, then after you get it to work it’ll just say they don’t have any parts data on that 5 year old carrier. Unacceptable.

App work excellent yesterday, today suddenly said my phone Jailbroken not allow to use app, my phone is very original and legal, updated app no help, still say samething

This app provides helpful information for techs. I use it to look up documents for a unit, see warranty and to see data for a connected system.

Used to work for Trane but left because of the problems I had with their technology and how long everything took, now on the residential side and this app is light years ahead!

I am a service tech. When app was called Totaline it worked perfectly. Now I cannot get any technical or warranty info. Getting someone to answer emails or phone calls regarding this issue is like pulling teeth. The developer is as useless as the app. Very frustrated. Bet I’ll be recommending your hvac products in the future while in the field. Actual score would be a minus 5 if possible.

I use this app several times a week. Get a partners login to unlock full potential.

The NFC features save time for me and my new techs as we no longer have to access the switch boards

Carrier is the worst when it comes to wait times in all of their dfw locations. Expect to spend a minimum of 30 minutes even if there is no line ahead of you and you’re simply trying to pick up a motor. Ridiculous!