You keep taking away and changing the tasks and now I don’t even use the tasks tab anymore and our jobs don’t track as well. Also we don’t use the service that’s attached that would require location services to be turned on always. Constantly asking to turn on location services just drains batteries and makes it hard for service pros to use their pad if they constantly have to be charging it because of your app sucking the battery.

On countless occasions, this app was rendered useless in the field, causing delay on technician side. Regardless of input, given on the user and fixes are rarely made and continue to exist. If they were open to having things fixed, especially with bigger companies that are using it, I would be more than happy to recommend this app, but given the lack of. Service from what I have seen from my perspective I wouldn’t recommend. not to mention if you look at the history of the app all they have done since it’s release is bug fixes basically meaning that they released a app that was not really ready to integrate into field scenarios. The concept is great and it really does have potential, but until they actually take into consideration the technician side of things they are just. Another gree corporate company wanting to make a couple bucks.

While the office end of service titan probably deserves five stars. As a technician it’s impossible for me to rate it that high. The app auto focuses on many screens and text boxes when you type. For example the equipment page where you input models and serials. The problem comes on both iPhone and iPad when you zoom out to hit save some of the pages close without saving. I think that this has to do with ST thinking that you have selected the page behind the equipment page (no better way to word that)This happens on many more pages than just the equipment page. Many other glitches like this one just add unnecessary time to a service call. Sometimes calls that I have been removed from will still show on my jobs page unless I download my price-book. If I lose WiFi connection while logging in then I get stuck on the log in page forever. Force closing the app or restarting your phone or iPad won’t fix this issue. You have to uninstall and reinstall the app.If fixes for their many glitches came out as fast as their updates then I would change this review to five stars. But at the moment this is an app focusing too heavily on making office and marketing work easier, and not the technicians job.

I’m astounded by all these negative reviews. I’m an office manager in HVAC and I couldn’t imagine dispatching or accounting to be any simpler. We don’t integrate with Quickbooks so I don’t have a say on that, but the software is extremely user-friendly. Most issues in these other negative reviews can be solved within ServiceTitan yourself, it’s not that hard. Also, it’s very easy to get on the phone with someone for support. Every person you talk to will be super friendly and eager to help you, I promise. The one thing that really irritates me is not being able to call my success team. You can only email your success team, which guarantees I will almost never reach out to them. This leads to me having to figure out things on my own, but I kind of like it. Also, as a small family-owned company, having every tech managed is really expensive. We had to pick and choose which technicians can earn revenue (at least that’s what ServiceTitan thinks) because it was too costly. Thanks for everything you do ServiceTitan!

Well i have to say that for coming up with new things they are the best there is. They always have the next big thing out first and better than everyone else. But they seem to not really care about the basic stuff that makes them a service company software system. They seem to care about the new things and if one of the most basic functions of their system doesn’t work you will just get the eternal run around. Like the inventory system, follow up estimates, multi day projects, and not communicating both ways with quick books. Now if that wasn’t bad enough they are now going back into the things that they have and starting to charge for each little thing that you do. Last is i would actually love to have one person assigned my company for more than a month. You would think being a large company with over 70 employees i would be worth enough to titan to get me a support rep that one knew what they were doing and 2 would stick around more than a month and last would do what ever it took to get things working for my company. I have to admit i used to think this was the best thing since sliced bread but now I’m not sure and it seems like no one cares to try to fix the issues. So i can say that if its up to me my days are numbered here with titan. I’m sorry titan but i need something that is willing to listen and work on what i need. I dont like having to employ 2 full time people to work all day long just to pull reports and do work around to make sure my people get paid correctly and that my customers dont get charged wrong amounts. P.s. when i send MY customer an email for them to e sign to start a job that i will be doing i have a hard time understanding why service titans logo and company information is more prevalent than my own. They are MY customer NOT yours.

Service Titan is all about growing and not at all about customer support. We have to pay a consultant $250/hour to help us use it because Service Titan’s customer support is so bad. They will step over a dollar to get a dime and treat their customers like dirt. With the latest feature change, our office can’t even close out jobs for our owner/salesmen, because Service Titan wants them to physically log in and do it themselves. This, after telling us during the sales pitch that the owners (who are tech adverse) would never have to log in, the office could dispatch, arrive, and mark their estimates complete. Now, 8 years later, they are telling our owners how they have to run their business, even though they’ve been collecting the monthly Managed Technician fee (now $315/mo/tech) for each owner/salesman every month for the past 90 months. This latest change will be the nail in the coffin for our partnership with Service Titan, and we are actively seeking bids rom other FSMs. Our recommendation, after 8 years of trying to make Service Titan work, is to save yourself the time and money and find a FSM partner that values the relationship.

I’ve enjoyed using the app over the last month in comparison to our companies last used application. It took a little while to get used to but now I’m as fast or faster than previously. The app interface is nice and clean and never feels to overwhelming. There are a few things that I would like to see addressed in the near future that will help push my rating to 5 stars however.1. When a company has the ability to listen to call recordings please make it so there is at least a small interface to use while listening. As of right now there is just play/pause. If you think you might have misheard something, right now the only option is to listen to the entire call and then start all over again.2. The app is not optimized for the newest iPad pros and does not fill the entire screen. On top of that I’ve been getting random black lines across the app that stay there until I restart the iPad all together. Rather annoying.

I’ve used this for just over a year and I honestly want to rate this 5 stars as it is well tailored management system, but a typical day using it means rebooting the app multiple times a day, and even reinstalling it multiple times a week. The software bogs down when you request virtually any data, and will spin for up to 5 min. Just to close out of a call, that can take up to 5 min. It will get the job done, but add 30-45, even up to 2 hours of spinning progress animations to your day if you have a lot of paperwork to do. It matters not if you’re on wifi or 5 bars LTE. The last update now runs the battery down, something like 4 times faster. I now have to keep an external battery plugged into it all day just to keep it charged, as it’s draining almost as fast as it’s charging.There’s several other issues, and hacks you have to do to get around them, and this is slowly but surely getting worse with every update. With every new release they bring new features, but also break or make worse others. The problem is, they just leave everything broken.

Been knowing about this application for several years now. Began to utilize it as soon as I got into plumbing. Everything works fine but there are some things that would make it better. For example, when I need a purchase order ( P.O ) I can’t save it without having to fill out ALL the blanks. I get it, it’s necessary but in the version I began with I did not need to do that. I like to enter them at the end of a project. Just makes it easier to use. Also it does tend to be slow at times. I would restart my iPad, uninstall and reinstall and the app would still not open. Making the app user friendly would increase the ratings. A saying a like to go buy it KSS ( Keep it Simple Stupid ). Making easy to use for any sort of business would make it the best. I would honestly reach out to all types of companies to see what they think about the app and improve based on feedback. Besides that, I have no other issues. Thank You Service Titan!

Having used several CSM programs. This one is over priced and over promised on capability/features. Look if all of your employees have the IQ of Cavemen and Neanderthals this might be for you. The software is slow, the company makes all these promises to sell you on a long contract, then won’t actually stand behind there program once you sign up. I have literally ran out of passwords to replace mine with because it always wants me to replace it. You can not switch between IPad and Phone without logging in and out from one to the other. It wants to constantly track to device all the time. No way to turn this off that I can find. I am actively recommending people do not use it to any one that talks about it in the industry. They try to make all the trades from Lawn Care service company’s all the way to HVAC in the same box. It is most definitely not for Commercial company’s. This software has actually made me want to quite my job it is so annoying.