Kyiv Digital
Ratings & Reviews
First of all I’d like to thank you for your steps towards paying with a mobile phone. But I don’t understand why not to give new options to those who already have plastic cards, why you don’t let adding them to Apple Wallet? I already payed for the card once, is it normal that I have to buy a second card just for a new single option? What should I do with my old card if I buy a new digital one?
Developer ResponseThank you for your feedback. The new digital transport map is a separate product. Plastic and digital cards are created using different technologies. To issue a digital card, authorization in the Visa and Mastercard payment systems, payment of data storage and protection, payment of Apple Pay and Google Pay providers is required. These are paid services that would make plastic transport cards more expensive. Therefore, it was decided to keep two separate products: a plastic card and a digital card.
Thank you for this app! I really like to use it. However, I think it would be even more convenient to use this application if you could create an electronic card in it, as qr-tickets, - just in case if you don't have a plastic one, your smartphone is always with you : )
Developer ResponseThanks for your kind words about our app. We are really grateful for your review and full of inspiration to make it better for you.
There is an issue appeared nowadays - for some reason the app icon started showing notification badge - red dot with number 1 - which impossible to get rid of. I have read and opened all the app screens, sections and notifications, so nothing to do/read/open from user standpoint but the app icon is still showing that I have missed… something. App reinstall doesn't help either. Looks like odd defect.
Developer ResponseThank you for your feedback. Sorry for the inconvenience. Please send the description of the problem to the support team: support@kyiv.digital. They will help to solve the problem.
If you forgot to stop parking timer, the charge is not limited by default. The app does not warn about the behavior when you start parking. Moreover after contacting support and providing proof that I left that part of city they demanded to pay the bill anyway and described some hidden functionality, which allows to limit parking time. After informing them that I’m not going to pay for the service they didn’t provide, support just stated that l’m not be able to use their “service” any longer 😂😂😉
Developer ResponseThank you for your feedback. I'm sorry you had to face the inconvenience. When you click "Start parking", the payment is calculated for the parking time in the application, regardless of the location of the car.
Choice without choice. I think it’s very difficult to add an answer, for example, leave the name of the street, otherwise it’s cool that people seem to vote, but for example, those who don’t want to change the name, their opinion is not taken into account (a couple of hundred can vote for something and decide for all residents). Digital censorship of the 21st century in Ukraine.And in the end, the budget under the auspices of de-russification, de-communization and other reasonwill be spent on incomprehensibly what (I have no doubt that part will go into pocket, perhaps even more)
Developer ResponseThank you for bringing this to our attention. We'll strive to improve the Kyiv Digital app and make it better.
Hello, Brave People! Thank you for the enhancements, qr tickets is a great idea. But why your app log out my profile so often? Two times per day it is not ok! And please turn off the overview of the features that always turning on when you log out of my profile. Thank you!
Developer ResponseThank you for your feedback. Sorry for the inconvenience. Please send the description of the problem to the support team: support@kyiv.digital. They will help to solve the problem.
Hi dear!Traffic is amazing tool, don’t hesitate to switch it to release from beta. But is it possible to add a feature when you choose proper stop and number of transport - user can watch estimated arrival time. Don’t reinvent the wheel, look at Uber shuttle app. Good luck!
Developer ResponseThanks for your kind words about our app. We are really grateful for your review and full of inspiration to make it better for you.
App was working perfectly fine about two-three days before. AppStore shows that today it was updated, and after update it automatically jumps off app while loading. It still remains in background but no luck to open it. Had a situation in the bus, when wasn’t able to scan a ticket. Restarts aren’t able to fix a bug.Latest iOS on iPhone 5s
Developer ResponseВітаємо! Вже все виправили. Завантажте оновлену версію застосунку. Докладемо зусиль, щоб вдосконалити Цифровий для вас.
Great and useful app. I like it’s wide functionality and features it offers.Unfortunately, it constantly crashes on my iPhone 11. I tried to reinstall the app - it didn’t work for me. Last update didn’t help me either...Could you please fix the crashing issue?
Developer ResponseEverything has already been fixed. Download the updated version of the program. We will work hard to improve Digital for you.
Thanks for this useful app 💛 Every day actual city notification and hints on time. Also quite useful feature with paying of public transport and car parking.
Developer ResponseThanks for your kind words about our app. We are really grateful for your review and full of inspiration to make it better for you.