Hi! Thank you for taking the time to share your experience, and we're truly sorry to hear about the frustration you've encountered. We understand how upsetting it can be to see an unexpected charge. We want to clarify that all transactions and subscriptions for our app (including purchases, renewals, and refunds) are handled directly by Apple through the App Store. As developers, we don’t have access to your payment details and cannot approve or deny refund requests. That authority rests solely with Apple’s App Store support team. Apple’s decisions about refunds are made based on their internal policies and review process. We encourage you to reach out to Apple and request that this transaction be refunded. Again, we’re truly sorry for the experience you’ve had and appreciate your feedback. Best regards, Support Team

Hi! Thank you for taking the time to share your experience, and we're truly sorry to hear about the frustration you've encountered. We understand how upsetting it can be to see an unexpected charge. We want to clarify that all transactions and subscriptions for our app (including purchases, renewals, and refunds) are handled directly by Apple through the App Store. As developers, we don’t have access to your payment details and cannot approve or deny refund requests. That authority rests solely with Apple’s App Store support team. Apple’s decisions about refunds are made based on their internal policies and review process. We encourage you to reach out to Apple and request that this transaction be refunded. Again, we’re truly sorry for the experience you’ve had and appreciate your feedback. Best regards, Support Team

Hi! We appreciate your feedback and would like to clarify that our app offers the free plan as well. Your concerns are important to us, and we’re always looking for ways to enhance the user experience. Thank you for sharing your thoughts with us! Kindly message us via the in-app support chat, so we can guide you through the free version! Best regards, Support Team