The experience isn’t great. Even as a Bolt+ subscriber in Bratislava you some times have to wait for a delivery person to become available, often times it’s a biker even for long distances, the delivery is almost guaranteed to take significantly longer than the proclaimed time and even though you should get priority delivery, it’s common that the courier delivers/picks up other orders on the way. Overall the restaurants and the delivery contractors are doing their best but Bolt disappoints by over-promising and under-delivering.Also, why is there no way to turn off AI translations?! Especially if you’ve the phone set in the language the translation is being done from and the restaurant has made an intentional choice to use it for the menu.

I don’t know how it is in other countries, but in Slovakia, Bolt Food only guarantees that your order will be delivered. They do not take responsibility for whether the order is actually edible or if it is even complete. They claim to be just intermediaries between the customer and the restaurant, but if you have a problem with the food, they tell you to contact the restaurant, not them. What kind of intermediaries are they then?Recently, I had an experience where I ordered ramen from a restaurant, but what arrived was just water with broth, and even that was spoiled. Bolt Food responded by saying that they are not responsible for the food being spoiled and that I should contact the restaurant. When I pointed out that what I received was not ramen, they also told me they don’t guarantee the quality of the order and that I should contact the restaurant.How is it that they charge the same fees for services and delivery as their competitors but take no responsibility? I've had similar issues with competitors, but they resolved the problems and even refunded my money as compensation. I’m leaving this app and switching to the competition.

Ordered a pick up. Estimated time, 30 minutes. Time after ordering, 1 hour. That wasn’t going to work for me as intended. First issue, the app didn’t even ask if it’s okay with me, that the real time is way longer than the estimated time. I called the restaurant if they started the order. They said no, so I asked if they could cancel it since there is no option for me to do so. That is the second issue, why can’t accepted orders be cancelled if both parties agree. The restaurant told me to contact support. I did. The “customer support” was an AI, that couldn’t help me or explain why it can’t help me. No telephone number or a way to contact a real human. That is the third issue. Well I hoped that I could at least add a delivery to my order. Sadly no, which isn't an issue, but it would surely help in this situation. All in all these are issues that a multibillion dollar company shouldn’t have.

I was extremely disappointed with my experience using Bolt Food. The delivery driver transported my food carelessly on the car seat without any proper packaging or care to keep it warm, so the food arrived cold and unappetizing. This completely defeats the purpose of ordering food delivery, where you expect fresh and warm meals.What frustrated me the most was Bolt Food’s customer support. When I reported the issue, they flat-out refused to resolve the problem or offer any form of refund or compensation. Their support team showed no willingness to take responsibility or help, leaving me feeling ignored and undervalued as a customer.The app itself may function okay technically, but the poor delivery handling and indifferent customer service make it unreliable. I cannot recommend Bolt Food to anyone who values quality and proper service. There are better alternatives where your order and concerns are taken seriously.