I have ordered so many time from food panda non of it got issues. Today, I just order a lunch from them, they seems unable to locate my location & trying to make excuses saying that my guard house doesn’t let the food panda driver to come in. It is impossible as all the while they came in to the guard house deliver for me. Second, the customer service associate called to informed me that the driver has been calling me, but there are no any sign of calling from foodpanda at all. She assured me that my food has been arrived at the block, I then came down to pick up there is no sign of driver has been arrived. Until I waited for another 10-15 mins to wait for the driver. This is ridiculous! My food is arrived cold, they didn’t no express any single sorry to me and still tried to argue about that they actually contacted me to deliver the food.It’s totally spoilt the mood of having a simple lunch before head to work. *THIS IS THE MOST DISAPPOINTING EXPERIENCE I EVER HAD WITH FOOD PANDA*

I placed my order around 5:30pm. The rider arrived 30 mins later with the wrong item and left. I waited for 30 mins, then went to live chat to get updates on whether the rider will send me my order. The agent then asked to give her 2-4 mins to contact the rider, which i did waited. Then she asked me to place another order. After i placed another one, the first rider arrived my house around 7:20pm. I chat with another agent via live chat and tell the agent the issue, requesting to cancel the second order and explained that it was foodpanda’s agent that asked me to place my second order. The agent said that if he cancels my order, I will not be able to make payment via cash on delivery in the future. Sounds like blackmail huh? Then he asked to give him some time to sort the issue. I told the agent that the second rider had arrived. There was no reply from the agent. I was forced to pay for the second order (and also foodpanda’s mistake on not communicating well with riders). Why should I be responsible for your internal issue? Seems like a fraud to me. Asking customers to place another order when the first order is on the way, and refuse to cancel the second order. Next time, just ask me to wait for your freaking late riders which took 2 hours to deliver my order and dont ask me to place another one. The agent name Farah A or what should pay for my second order as she was the one who ask me to order it. And the last agent Ahmad R, where is your reply? You said you will help to sort it out. Very disappointing. Bunch of liars.

I couldn’t reach your management to state this issue so i express it here. The system that applies on riders to determine their pay is fine, but the efficiency of your system is not. Rider’s performance dropped due to things that is not from their mistake. Some riders were betrayed telling that they didn’t accept orders when they didn’t receive any order incoming. Some experience being put on break when they didn’t request for it. They went from batch 1 to batch 4 and can u imagine how much hardwork it’ll take to recover back those performance? Improve the efficiancy & efficacy of your system. Treat riders nicely & fairly. They’re human too who work under the scorching hot sun & even the storm bcs u set time frame for them to deliver the assigned orders. They did their best and being betrayed by the system is something that shouldn’t happen. I’m not a rider but i live in circles of riders and i couldn’t take this anymore. Foodpanda really treated their riders meanly. Not to mention the low pay of batch 4 and the unhealthy competition to secure working schedule bcs foodpanda keep on recruiting new riders countlessly without taking into account the existing riders and make it difficult for all the riders to even secure a working schedule, not to mention their batch performance. A very unhealthy competition. Bad bad bad!

It took so long to receive my orders. When i checked the apps, foods have been delivered to a wrong house. I had to drive to that house to get the food. If i were to pick up the foods, it would be better for me to choose pick up option from the very beginning since pick up option is much cheaper. But because the foods are for my kids, its weekend and i thought it would be convenient for me to just pick delivery option (more expensive option). When i raised the issue, at first they offered full refund. I specifically told panda i dont want full refund because i already took the food by myself. When they know i already took the food, they disregard everything. They cant event answer my question “if i didnt take the food from the house, what will they do?” They simply said they will Improve. But i still i paid using my money for the current orders. Money is valuable to me. Thats why im willing to pay extra for delivery services. But whats the point of paying more if i still need to drove and pick up the food. At least compensate me with a voucher for my time, energy and fuel to drove there and get the foods. They refused to do so. Simply said improve. Sorry but no more!