This has honestly been one of the worst experiences I’ve had with a mobile game. I downloaded Monopoly GO! on Sunday, and my account still hasn’t opened even once. Every time I try to log in—especially when I connect through Facebook—the game immediately crashes and kicks me out, and I haven’t been able to access it since.I contacted customer support multiple times, and it’s been completely useless. Every time I talk to someone new, they just repeat the same questions like ‘what’s the issue?’ without actually reading anything or providing a real solution. It feels like they’re just passing me around with no intention of fixing the problem.This is extremely frustrating and disappointing. The customer support is absolutely terrible, and honestly, it makes the whole company look very unprofessional. At this point, I don’t even want to play the game anymore—I just want to point out how bad this experience has been.
Hey Lilit! I really appreciate you dropping a review, even if it wasn’t a great one. Sorry to hear that our customer support didn’t hit the mark for you. We’ve made some improvements, and I’m confident we can assist you in a much better way now. Thanks for giving us the heads up on the Facebook crash!