Dear Customer Support,I hope this message finds you well. I wanted to bring to your attention an issue I've encountered with the BEAT REELS MAKER app, which I recently purchased specifically for creating Instagram reels. Despite the app's high premium pricing, I am not receiving the expected value for the amount I paid.The problem I am facing is that whenever I attempt to utilize the AXWELL 113 clip template, the app automatically closes or hangs, disrupting my creative process. I have made several attempts, but unfortunately, it has resulted in wasted time and frustration.To provide a clearer understanding of the issue, I have sent a mail with a video showcasing the problem I'm experiencing to the customer support. Kindly review it for reference.Considering the aforementioned challenges, I would like to request a cancellation of my subscription and a refund for the app. I understand that technical issues can arise, but in this case, the recurring problem hinders my ability to use the app effectively.I appreciate your prompt attention to this matter and look forward to a resolution. Please let me know if there is any additional information or action required from my end.Thank you for your understanding and assistance.Sincerely,Enosh
Hi, thanks for your feedback.We'd be happy to help you with this issue and already sent your case to our dev team.First thing first we do really sorry that you faced such a situation :(.For sure, it seems to be a temporary mistake which we fix as soon as possible.Could you, please, contact our team at Support Chat to describe a case in more detail? 🕵🏻Please, attach a screenshot of this comment to your request.Best regards,Support Team