RISE Remote Service

Support across service levels

Free · Designed for iPad. Not verified for macOS.

With RISE, you can take your remote service in mechanical and plant engineering to the next level. Because there is much more behind it than just a software solution for providing occasional remote support. RISE digitizes the entire service process between all stakeholders involved. Whether end customers, dealers or service partners - with RISE Remote Service, you can offer fast and effective support for technical problems and facilitate escalation across multiple service levels - without waiting times, without media disruption and without any loss of quality. This makes global collaboration and remote support even faster and more efficient within your entire service organization. The most important functions at a glance: - RISE provides an overview of your complete asset base. This gives your service technicians, service partners and customers easy access to your machines. - RISE maps your organizational structure and thus links all stakeholders involved even more quickly and easily. - All those involved can access a complete history of the service cases processed to date in order to solve technical problems even faster - Contacting the help desk has never been easier. Thanks to the automatic transfer of asset data, the right employee can start providing support immediately. - Customers and operators receive effective support via interactive chat. Write messages and

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We have fixed bugs and worked on stability.

Version 6.3.0

The developer, rise technologies GmbH, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

  • Data Used to Track You

    The following data may be used to track you across apps and websites owned by other companies:

    • Contact Info
    • Identifiers

  • Data Linked to You

    The following data may be collected and linked to your identity:

    • Contact Info
    • Identifiers

  • Data Not Linked to You

    The following data may be collected but it is not linked to your identity:

    • User Content
    • Diagnostics

Privacy practices may vary based, for example, on the features you use or your age. Learn More

Accessibility

The developer has not yet indicated which accessibility features this app supports. Learn More

Information

Provider
  • rise technologies GmbH
Size
  • 70.6 MB
Category
  • Productivity
Compatibility
Requires iOS 15.0 or later.
  • iPhone
    Requires iOS 15.0 or later.
  • iPad
    Requires iPadOS 15.0 or later.
  • iPod touch
    Requires iOS 15.0 or later.
  • Mac
    Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
  • Apple Vision
    Requires visionOS 1.0 or later.
Languages
  • English
Age Rating
4+
Copyright
  • © 2024 rise technologies GmbH
  • Developer Website
  • Privacy Policy

    • More by rise technologies GmbH

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