This release focuses on improving the security, reliability and ongoing management of the app. - Improved sign-in security We’ve upgraded the technology used to securely manage sign-in and authentication. This moves the app to a more modern security standard and provides a stronger foundation for future improvements. - Better communication during service downtime We’ve introduced improved functionality for managing messages when services are temporarily unavailable. This will allow us to provide clearer and more timely information within the app when planned maintenance or unexpected service issues occur. - Improved app version management We’ve enhanced how mobile app versions are managed, helping us ensure customers are using an appropriate version of the app and allowing us to better manage future upgrades.

- Improvements to meter reading capability - Fixed some pesky bugs

- Improvements to the “Explain My Bill” experience - Fixed some pesky bugs

- Improvements to the “Explain My Bill” experience - Enhancements to the payment journey - Improved account creation and security features - Fixed some pesky bugs

- Improvements to the Explain my bill functionality - Enhancements to the payment journey - Metered customers can now see their meter read history - Fixed some pesky bugs

- We fixed some pesky bugs

- This update includes preparatory improvements for a feature coming in a future version of the app - We've also fixed some pesky bugs

- Improved the payment journey for customers, making it clearer and easier to pay - Enhanced meter read validation to help ensure customers are billed accurately - Added clearer information and navigation on the Dashboard - Introduced email address validation to improve account security and communication - Improved the experience for customers managing multiple accounts - Fixed some pesky bugs

- Enhanced login, registration, and security features. - Improved meter reading guidance and clearer updates on meter installation progress. - We have also fixed some pesky bugs

- Improvements to registration, login, and account management, with clearer messages, better validation, and updated wording to make managing your app experience simpler and smoother. - Enhancements for SMART meter customers to provide a more reliable and seamless experience. - We have also fixed some pesky bugs.

- More helpful confirmation messages have been added to let customers know when they’re being redirected to the website, so they can easily decide whether to continue there or stay in the app. - Additional checks have been added for telephone numbers and email addresses to promptly alert users of any invalid entries, ensuring a smoother and more seamless customer experience.

- We have fixed some pesky bugs.

- General bug fixes and improvements. - We’ve simplified your marketing preferences during registration and within your My Profile section, making it easier for you to manage how you’d like to receive communications from us. - When we start installing smart water meters in your area, the app makes it easy to view and manage your account at every stage of your smart meter journey. You’ll get updates on key events — like when your smart meter is being installed, when your price promise starts and ends, when your meter connects to the network and when you can start tracking your usage in the app.

Some of the images on the app dashboard have been refreshed, to give things a cleaner, more modern look. Additional links have been added to the leak alert details page, making it easier to access the information you need. Smart graphs have been updated to give a clearer view of consumption. Customers updating their name via Deed Poll can now upload supporting documents directly through the app, making the process quicker and easier. Some bug fixes have been made to help keep everything running smoothly.

- Preparing our app for service updates and enhancements to usage data for our customers with a Smart meter. - We have also fixed some pesky bugs. - Improved messaging for our Smart customers

- Preparing our app for service updates and enhancements to usage data for our customers with a Smart meter.   - We have also fixed some pesky bugs.

- Improved navigation for a smoother transition back to the homepage after updating 'My Profile.' - Enhanced overall app stability and performance. - Refreshed icons to help customers use them to identify the relevant action they need to take.

- Improvement to the way alerts are displayed on the app

- Better messaging for customers when a bill is not available to be viewed. - More secure account management through improvements to email verification. - Fixed some pesky bugs.

- Allowing direct debit and water direct customers to make additional payments, for greater control of their account. - Improvement to online account setup and account verification. - Fixed some pesky bugs.

- Change to the dashboard, helping Half Yearly customers ensure that their payments are on track. - Fixed some pesky bugs.

- Accessibility improvement to adjust the font size on the app when large font is selected in iPhone settings - We've made some bug fixes around Apple Pay

Accessibility improvement to adjust the font size on the app when large font is selected in iPhone settings

- Improvements to the meter read journey to make submitting a meter read even easier. - Update to the smart usage guide, so that smart customers are better informed about the data shown to them. - Improvements to the message centre for a better customer experience. - Fixes for pesky bugs.

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