Call summary for voice call channel in CRM inbox

Close conversation flow and new phone channel in the CRM inbox

Tickets and Notification Settings for Customer Experience Workspaces

New Contacts Module with Visitor Intelligence

New Feature: Customer Experience Analytics

New Feature: Customer Experience module

Added Support chat CRM improvements

1. CRM inboxes for Instagram, WebChat, Text Messages 2. AI agents for Instagram, WebChat and Text Message

Christmas style applied

1. Customer Module update 2. Text formatting for chat messages

Improvements to Customer Module

- AI Agents for Whatsapp - Improved UI for Whatsapp CRM

Prepare app to iOS 26

- Module to enable/disable features - New Signup and Onboarding for seamless experience

- Pinned messages - Mark as Unread - Enhanced @mention feature - Image/Media Grouping with Multiple Attachments feature - Last Seen for Online/Offline status

WhatsApp Shared Team Inbox feature will help internal support agents send and receive messages to customers related to orders, services, and other work-related items. This collaborative communication solution enables multiple team members to access and respond to customer conversations through a unified WhatsApp interface, ensuring timely and consistent customer support.

- New Profile attribute with advanced search to identify organization members - New Bookmark feature for user profile - Admin role in group - Broadcast chat for Admin only messaging - New content restricted group for restricting users from accessing sensitive data inside the group chat

- New Roles have been introduced in the App: Task Manager Task Employee TravelLog Employee Chat Manager Chat Employee - Chat Optimization changes: Better performing chat and messages, along with improved user experience

- Travel Log New Enhancements - Tasks calendar view, added Boards related features

- Archive Tasks - New role and view for better task management - Option to add location in Tasks

- Added notification reminders to tasks - Minor bugfix

- New Tasks Feature - New Route Planner Features - New Chats and Calls Feature - Optimization in performance and security

Route Manager - Team view and Route Creation: Streamline your route planning with improved team views and easy route creation Hierarchy Changes: Adapt seamlessly to organizational shifts with flexible task visibility and management. Admins can now assign single or multiple direct managers to employees, enhancing reporting workflows Mobile Reports: Stay updated on the go with mobile reports featuring Attendance ( ClockIn and ClockOut) and Travel Log ( Daily summary of Service Team activities)

- Added GIFs support - Optimization of Geofence

Release Notes: - New ClockIn Feature - New Task feature upgrades - New Chat upgrades - New Media settings - New Attachment Editor feature