CitizenOne
All-in-one record management
Free
CitizenOne brings case management, medication, scheduling, communication, and documentation together in one platform for healthcare and social care organizations.
CitizenOne is a modern and user-friendly case management system built for healthcare and social care organizations. The platform brings daily operations together in one place, giving staff and management better oversight, more efficient workflows, and more time to focus on people.
With CitizenOne, you get access to case notes, medication management, staff scheduling, messaging, documents, procedures, and calendar features in one complete solution.
Features
• Case management and documentation
• Medication and dosage management
• Staff scheduling and shift planning
• Calendar and daily overview
• Secure internal communication and chat
• Documents, forms, and procedures
• Employee and citizen management
• Offline mobile support
• AI-assisted journaling and documentation
• GDPR-compliant platform
CitizenOne is built to create structure, security, and efficiency for care homes, supported living services, and healthcare organizations.
more New Features & Improvements
• Shift Requests – You can now request available shifts directly from the Duty Schedule.
• GPS Mileage Tracking – Added native Start/Stop GPS tracking that continues working even when your phone is locked or the app is running in the background.
• Plans & Goals Export – You can now export Plans and Goals directly from the CitizenOne app.
• Kørsel (Mileage) – Added and completed the Kørsel functionality in the mobile app.
• Economy – Added a new Economy section and related functionality.
• Improved Navigation – Reorganized Drawer Groups for a cleaner and more structured navigation experience.
• Mileage Log Improvements – Added linked citizens and a search function when starting a trip.
• Citizen Children – Improved the user interface for the Citizen Children page.
Bug Fixes
• Fixed an issue where Notes and Comments were not visible in the Duty Schedule.
• Fixed incorrect work-hour calculations in the Duty Schedule. Monthly work hours are now calculated correctly.
Thank you for using CitizenOne!
1.11.4 4 hr ago
New Features
- Shift Requests – Request shifts directly from the Duty Schedule.
- Duty Schedule Improvements – Fixed an issue where Notes and Comments were not visible.
- GPS Mileage Tracking – Added Start/Stop GPS mileage tracking with background tracking, even when your phone is locked.
- Work Hours Calculation – Fixed incorrect work-hour calculations on mobile. Monthly work hours are now calculated correctly.
Thank you for using CitizenOne!
1.11.3 25 Aug
What's New
This update introduces a refreshed navigation experience along with several new features and UI improvements:
- Improved the Overview screen for a cleaner and more intuitive experience.
- Added Get Started, Reports, Journal Notes, Inquiries, Billing, and Revenue Report to the sidebar for quicker access.
- Added a new Search tab to help you find information faster.
- Replaced the Citizen tab with the new Statistics tab.
- Streamlined the Citizen page by grouping header actions into a single menu and added smoother animations to the citizens list.
- Updated duty schedules to display dates in the user's local format (e.g. 22/6 for Danish users).
- General performance improvements and UI enhancements.
1.10.2 18 Aug
What's New
This update introduces a refreshed navigation experience along with several new features and UI improvements:
- Improved the Overview screen for a cleaner and more intuitive experience.
- Added Get Started, Reports, Journal Notes, Inquiries, Billing, and Revenue Report to the sidebar for quicker access.
- Added a new Search tab to help you find information faster.
- Replaced the Citizen tab with the new Statistics tab.
- Streamlined the Citizen page by grouping header actions into a single menu and added smoother animations to the citizens list.
- Updated duty schedules to display dates in the user's local format (e.g. 22/6 for Danish users).
- General performance improvements and UI enhancements.
1.9.2 3 Aug
What's New
This update introduces a refreshed navigation experience along with several new features and UI improvements:
- Improved the Overview screen for a cleaner and more intuitive experience.
- Added Get Started, Reports, Journal Notes, Inquiries, Billing, and Revenue Report to the sidebar for quicker access.
- Added a new Search tab to help you find information faster.
- Replaced the Citizen tab with the new Statistics tab.
- Streamlined the Citizen page by grouping header actions into a single menu and added smoother animations to the citizens list.
- Updated duty schedules to display dates in the user's local format (e.g. 22/6 for Danish users).
- General performance improvements and UI enhancements.
1.8.2 21 Jul
What's New
This update introduces a refreshed navigation experience along with several new features and UI improvements:
- Improved the Overview screen for a cleaner and more intuitive experience.
- Added Get Started, Reports, Journal Notes, Inquiries, Billing, and Revenue Report to the sidebar for quicker access.
- Added a new Search tab to help you find information faster.
- Replaced the Citizen tab with the new Statistics tab.
- Streamlined the Citizen page by grouping header actions into a single menu and added smoother animations to the citizens list.
- Updated duty schedules to display dates in the user's local format (e.g. 22/6 for Danish users).
- General performance improvements and UI enhancements.
1.7.1 6 Jul
New Features:
Added support for creating Company Contacts, similar to Citizen Contacts.
Added the ability to create Journal Notes directly from Calendar Events.
Added support for Pinning Journal Notes on citizen profiles.
Added Employee Group Assignment functionality for citizens.
Improvements:
Improved Reminder Management:
- Clearer visibility of completed reminders.
- Added completion logs showing which user completed a reminder
- Enhanced reminders to function more effectively as a task management system.
Enhanced Time Registration
- Employees can now request registration of missed check-ins.
- Administrators can review and approve missed check-in requests.
- Administrators can edit time log entries.
Enhanced X-Timer
- Added a column displaying the creator of X-hours.
- Added department fields and department columns for X-hours.
- Included X-hours within duty schedule drafts.
Bug Fixes:
Fixed an issue where users could not see the AI input field when using large text keyboard settings.
Fixed an issue where users could not save their profile image when updating employee information.
1.6.1 9 Jun
New Features:
Added support for creating Company Contacts, similar to Citizen Contacts.
Added the ability to create Journal Notes directly from Calendar Events.
Added support for Pinning Journal Notes on citizen profiles.
Added Employee Group Assignment functionality for citizens.
Improvements:
Improved Reminder Management:
- Clearer visibility of completed reminders.
- Added completion logs showing which user completed a reminder
- Enhanced reminders to function more effectively as a task management system.
Enhanced Time Registration
- Employees can now request registration of missed check-ins.
- Administrators can review and approve missed check-in requests.
- Administrators can edit time log entries.
Enhanced X-Timer
- Added a column displaying the creator of X-hours.
- Added department fields and department columns for X-hours.
- Included X-hours within duty schedule drafts.
Bug Fixes:
Fixed an issue where users could not see the AI input field when using large text keyboard settings.
Fixed an issue where users could not save their profile image when updating employee information.
1.5.1 31 May
New Features
- Room Management Improvements
- Add possible to delete Citizen Wallets
- Messaging Improvements Improved Timestamp Display
- Sick Leave & Vacation Approval
- Add Mobile support offline access.
Bug Fixes & Improvements
- General performance and UI improvements.
1.4.1 11 May
New Features
- Add AI Prompting with File Attachment and Internal Data Access.
- Add Geo-Location and Time Registration with Transport.
- Made it possible to view the duty schedule in month view, allowing users to switch between week view and month view.
- Added "Use predefined content" when creating a journal note.
- Add Custom Rule Builder for Shift Notifications
- Enable the ability to share read-only access to the duty schedule and/or the journal via a password-protected link.
- Add Time Registration Tab for Employees
Bug Fixes & Improvements
- Fixed an issue where journal notes could not be uploaded on the mobile app”
- General performance and UI improvements.
1.3.1 19 Mar
New Features
- Added the ability to upload a company logo.
- Added “Expense Categories” to the Catalog page.
- Plans, goals, and subgoals are now displayed in the Daily Overview, grouped by citizen.
- Schedule slots are now displayed in the Daily Overview.
- When deleting a shift that spans 2 or more days in the Duty Schedule, you will now be prompted to delete either “This day only” or the “Entire shift.”
- Fixed an issue with night shifts spanning 2 or more days. The system now correctly recognizes connected days when creating multi-day shifts.
- Add "Norm periods" on duty schedule page
Bug Fixes & Improvements
- Added a date indicator to the Overview page and fixed the incorrect date range in “Set Next 7 Days.”
- General performance and UI improvements.
48.2.1 28 Feb
New Features
- Added read tracking for direct and group messages.
- Added management of "Dosage Forms" in the Catalog and the ability to assign dosage forms to medicines.
- Introduced a recurring medicine card.
- Added filters for calendar tags, citizens, employees, and employee groups on the Calendar page.
- Added management of employee groups in the Catalog.
- Added a modal to read the entire journal note when clicking "Read more".
- Added a modal to display the full content of news/bulletin board posts.
- Added the ability to assign specific permissions in the Roles section of the Catalog.
- Possible to delete whole chat (Direct chats and Group chats) by long press.
- Possible make a links in the chat, then those links are clickable.
Bug Fixes & Improvements
- Fixed an issue when creating calendar events while searching and selecting citizens or employees within a department.
- Fixed an issue where users could not see shift times.
- Fixed an issue where new members in group chats were not displayed in alphabetical order and the search function was not working properly.
- Improved the Month View UI of the Calendar page.
- Fixed missing English-to-Danish translations.
47.2.1 9 Feb
New Features
- Introduced Citizen Children feature
- Added child profile viewing
- Added dosage form management in the catalog
- Display dosage form on the medicine card based on the catalog
- Pagination button on the Duty Schedule (shown only if users are more than 10)
- Added notification setting: “Only send it when I am on a duty shift”
- Added profile option: “Choose which departments you want notifications from”
UI Updates & Optimizations
- Updated Calendar page UI to support single-day event view
- Updated Citizen Calendar page UI to support single-day event view
- Optimized Direct Chat screen
- Optimized Group Chat screen
46.2.1 18 Jan
New Features
- Introduce Web leads feature
- Added "Pin myself to top" and "Go to today" feature on duty schedule.
- Add Search conversation feature on the Direct Message page
- Added "Mass units" on the Catalog page
- Added "Contact Job Titles" on the Catalog page
- Added week numbers in calendar page for Default, Week, and Month views
- Add the option to create recurring notifications (Plans and goals)
Bug Fixes & Improvements
- Push notification message banners
- App icon badge not showing
- Issue when creating new events in the calendar.
- Improved bulletin board message now fully opened and scrolled.
- Improve UX on Direct Chat Message and Group Chat Message
- Some English text not being translated in the Danish version.
45.2.1 10 Jan
New Features
- Updated tabs from "Apps" to "Citizen" to better showcase the citizen overview.
- Improved UI for a lighter feel and faster loading.
- Introduced a recurring events calendar.
- Introduced recurring shifts in the duty schedule.
- Added a new "Create New Group" button in the chat tab.
- Added new checkboxes when creating or editing shift schedules for "Sick Leave" and "Vacation Leave".
Bug Fixes & Improvements
- Fixed some English text that was not translated in the Danish version.
- Liquid Glass design was not applied, causing some issue and instability.
44.2.1 4 Jan
UI Improvements
- Updated Home (Overview) native iOS look and feel.
- Updated Messages native iOS look and feel.
- Moved Support into Settings and renamed it to Apps.
- Renamed the Notifications tab to Unread for clearer navigation.
Bugs Fixes & Improvements
- Fixed an issue when creating a new event on the calendar page.
- General UI improvements for a smoother and more stable experience.
43.2.1 28/12/2025
New Features
- Added Rate App option in Profile settings.
- New Extra Hours feature Admin and User side.
- Introduced a "News" button in the Overview header.
- Displayed dynamic years for Compensatory Hours and Available Vacation Hours.
- Added Filter Shift by Departments, one or more Employees and Employment Status on Duty schedule.
- New admin controls to Approve or Reject Extra Hours.
- Introduced Request Extra Hours feature for regular users.
- Added Show Employees Working Today toggle on the Duty schedule
Bugs Fixes & Improvements
- Fixed an issue where duty shifts were not displayed correctly for certain users.
- Improved the Onboarding screen layout.
- Improved UI with Liquid Glass Bottom Tabs and Native iOS profile UI.
42.2.1 18/12/2025
New Features
• Added system notification control in the profile
• Added "Citizen's display" on the company settings
• Ability to display employees in the duty schedule like 10, 20, 50 - or show all.
• Added option Allow displaying "Substitutes" at the bottom of the shift plan and "Permanent staff
• Added two visual elements next to each citizen’s action icons In the citizen overview.
Bugs Fixes & Improvements
• Image are missing in the citizen overview
• Can't write in the text field when wanting to send a secure mail
• When clicking Sales campaign image directs to other links
• Move journal and Copy journal update placeholder in the dropdown menu
41.2.1 11/12/2025
We've resolved bugs, fixed crashes, and improved overall app performance to give you a smoother experience. Thanks for your continued support!
40.2.1 02/12/2025
We've resolved bugs, fixed crashes, and improved overall app performance to give you a smoother experience. Thanks for your continued support!
39.2.1 30/11/2025
We've resolved bugs, fixed crashes, and improved overall app performance to give you a smoother experience. Thanks for your continued support!
38.2.1 22/11/2025
We've resolved bugs, fixed crashes, and improved overall app performance to give you a smoother experience. Thanks for your continued support!
37.2.1 14/11/2025
We've resolved bugs, fixed crashes, and improved overall app performance to give you a smoother experience. Thanks for your continued support!
36.2.1 08/11/2025
We've resolved bugs, fixed crashes, and improved overall app performance to give you a smoother experience. Thanks for your continued support!
35.2.1 01/11/2025
We've resolved bugs, fixed crashes, and improved overall app performance to give you a smoother experience. Thanks for your continued support!
34.2.1 27/10/2025
New Features & Improvements
• Shift Requests – You can now request available shifts directly from the Duty Schedule.
• GPS Mileage Tracking – Added native Start/Stop GPS tracking that continues working even when your phone is locked or the app is running in the background.
• Plans & Goals Export – You can now export Plans and Goals directly from the CitizenOne app.
• Kørsel (Mileage) – Added and completed the Kørsel functionality in the mobile app.
• Economy – Added a new Economy section and related functionality.
• Improved Navigation – Reorganized Drawer Groups for a cleaner and more structured navigation experience.
• Mileage Log Improvements – Added linked citizens and a search function when starting a trip.
• Citizen Children – Improved the user interface for the Citizen Children page.
Bug Fixes
• Fixed an issue where Notes and Comments were not visible in the Duty Schedule.
• Fixed incorrect work-hour calculations in the Duty Schedule. Monthly work hours are now calculated correctly.
Thank you for using CitizenOne!
more Version 1.11.4 4 hr ago
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