Adjuster Mobile
Business
Free
Great American Crop Insurance Claims Personnel now have the ability work more efficiently while in the field and on the go using the Adjuster Mobile App. Our claims personnel will have policy and claim information at their fingertips, with the added benefit of communicating detailed information gathered during the loss adjustment process to our customers and office staff.
The features of Adjuster App include(s):
- Contact Log updates
- Policy and contact information for Producers, SBI’s, Authorized Reps and Agencies allowing claim personnel to easily call, email or get driving directions
- Take photos, add photo notes and upload photos directly to a claim
- View of Farm Maps
- Collect field information both online and offline
Please contact your Profit Center or Claims Supervisor to learn how to sign up for access for the Mobile Adjuster App.
more - Fixed claim loading failure bug
- Authentication - Improved token expiration handling
- Farm Map
- Field Inquiry now shows crop, practice, type, and variety details when available.
- Drone / Flight Requests
- Added state abbreviations to claim strings.
- Fix flight request field selection issue for fields that share an FTF
- Prevent assigning a satellite flight
7.7 18 Aug
1) Reserves: Enable editing reserves for loss dependent hail claims
2) Drone
- Assign flight requests functionality
- Display flight ID
3) Offline Workflow: Added progress bar UI for downloading map data
4) Map: Capture current extent w/ NDVI layer and upload to claim file
5) Supervisor Workflow: Sync linked claims
6) Bug Fixes:
- Fixed an issue with some map downloads not completing.
- Display added field on map when in offline mode
- Disable iOS 26 swipe back gesture on maps
- Fix crop tab displaying data from previously selected claim
- Fix pending picture uploads displaying on wrong claim
- Prevent blank contact log entries
- Fix offline reserve uploads failing
7.6 8 Jun
1) Claim Loading Performance: Claim loading speed has been significantly improved. Claims now load data on demand instead of all at once, resulting in faster load times when opening a claim.
Note: Data is loaded when accessed, so some information may take a moment to appear the first time it’s opened.
2) Linked Claims Indicator: Claim and Supervisor Search now display a new link icon for claims that have linked claims.
3) Linked Claims Overview: Linked claims now appear within the Overview screen. You can select a linked claim to view a simplified version showing Crops and Documents. A bottom banner provides linked-claim context and allows you to return to the parent claim by tapping the X.
Note: Closing and reopening the app automatically returns you to the parent claim.
4) Reserves View: Linked claims now appear beneath Reserves as read-only values.
5) Document Scanner Reliability: Uploaded scans will no longer remain stuck in a “Pending Upload” state. Scans now upload correctly and move to Local Documents in the More tab.
6) Camera Fixes: Resolved issues where photos could fail to save and where GPS location data was not correctly applied to captured photos.
7.3 30 Mar
1) Photos: Fixed an issue where newly captured photos might not appear in the main menu or save correctly to the device's Photos library.
2) Document Scanning: Updated the workflow so scans can be uploaded independently of the currently selected claim. Each scan now displays its associated claim number and indicates when it hasn't been uploaded.
3) Scan Persistence: Uploaded scans now remain on the device and appear under Local Documents (More Tab), allowing users to re-annotate and re-upload as needed.
4) Farm Insights: Restored the custom date-range picker. The default range is the past 30 days, with a maximum selectable range of six months.
5) Satellite Imagery: Added a date‑range selector for Satellite Imagery within both Farm Map and Farm Insights Map. Previously, imagery was fixed to show the previous 3 months only with no way to adjust the range.
6) Face/Touch ID: Improved the biometric setup experience with a new prompt that clearly asks whether the user wants to enable Face/Touch ID for authentication. Users can also enable or disable this manually from the More tab.
7.1 29 Jan
1) Resolved an issue where scanned documents were not properly linked to their corresponding batch document processes. Scans will now reliably attach as expected.
2) Fixed a crash affecting iOS 17 users that prevented claims from loading. Users on iOS 17 should now experience stable access to claims.
3) Addressed an issue with Document Packets that was requiring a signature for all documents in error.
6.11 14/11/2025
1) Modernized the Document Packet workflow to support capturing signatures and annotations in offline mode.
2) Migrated all signable and annotatable PDF documents to use our new toolkit.
3) Fixed a bug where the Camera screen would invert captured images when using landscape orientation.
4) Resolved an issue where the Supervisor Workflow would not refresh after assigning a claim.
5) Uploading a graph in Farm Insights now correctly appears as L096 – Weather Document instead of a Claim Image in CFMS.
6.10 04/11/2025
1) Added the unknown field option to the Appraisal Workflow.
2) Notes for unknown field have been added to the Appraisal Worksheet Summary PDF.
3) Fixed an issue with the Supervisor Workflow where if you search for an Adjuster to assign a claim to - the assign button was hidden.
4) Fixed bug where deleting a Collected Field would only remove locally on device.
5) Initial claim loading should be much faster when launching the app or loading a claim that has already been favorited.
6) When you lose network connection (both Wi-Fi & Cellular) you are now prompted with a message informing you of the network drop - and gives you an option to toggle "Offline Workflow" - so you can continue working without interruptions.
6.7 28/07/2025
1) Added Appraisal Workflow lockout if the claim has been downloaded in eClaims Standalone. The row will be disabled with a message indicating such.
2) Fixed issues surrounding Claim/Field Photos. This should no longer consume all your devices memory and freeze the app. Uploading photos is now batched - so uploading a lot of pictures at once will no longer crash the app.
3) Current location inside Farm Maps will now follow you & recenter periodically. This should help with Adjusters who may be driving with this turned on to avoid having to find the blue dot.
4) Added ability to tap to focus while taking a Claim/Field photo.
5) You can now hide the claim/field overlay while taking a photo. It will automatically be added to the photo so you can see more of the actual area you are taking a picture of.
6) Removed the Token Expired alert that was popping up after successfully logging into the app. This alert should only ever appear if returning to the app if you had it in the background.
6.5.1 24/05/2025
1) Implemented Corn & Soybean Stand Reduction (Replant) Appraisal workflow. These workflows can support both online and online.
2) Added ability to generate a local Appraisal Summary Worksheet on the device for signatures. This can be generated completely offline and signed and uploaded once reconnected to the network.
3) Farm Insights is now available for Claim & Inspection fields added from the Mapping tab.
4) Fixed an issue where multiple Contact Log entries were being added in error.
5) Added an alert to indicate reasoning for a failed login attempt on the sign in screen.
6.5 09/05/2025
1) Fixed an issue inside Reserves where attempting to edit a value would shift the text entry to the left-hand side.
2) Reserves are no longer visible for Inspection claims. The option will re-appear for other claim times as expected.
3) Supervisor Workflow - setting the filters for "All" claim types will now bring back all claims. Previously it was returning nothing at all.
4) Fixed an issue where reassigning a MYA claim inside Supervisor Workflow would fail to display a "Completed" status - even though the claim was successfully reassigned.
5) Collect Fields is now accessible offline when there are no registered mapped fields for a claim. Previously you needed to download offline maps (which required mapped fields). By default - you are brought directly to your current location.
- Note: This only effects Collect Fields with no existing mapped fields - the Collect Fields functionality will be the same both Online & Offline for claims with existing mapped fields.
6) Fixed a bug where entering more than 20 characters in Collect Fields would cause the action button (save/post) to disappear. 20 characters is the max limit our database stores.
7) To comply with new Corporate Policies - we now automatically log you out of the app if you have elapsed 2+ hours of inactivity. If you lock your phone or switch to another app - this will begin the 2 hour timer. If you re-enter the app before the 2 hours timer - you will continue as normal.
- Note: Keep in mind that the 10 hour timer in #8 can also occur even if you are out of the app for a few minutes.
8) Authentication tokens now expire every 10 hours. Once this 10 hour timeframe is up - you will be logged out automatically & will need to re-authenticate. It is highly recommended that if you haven't already - look into setting up either Face/Touch ID depending on your device capabilities. This will allow you to use your fingerprint/face to authenticate instead of having to continually type in your password.
9) Supervisor Workflow claims will now fetch new claims (if available) whenever you return to the main Claim Search. The badge icon should update accordingly.
10) Revamped the Camera workflow for both Claim & Field Photos. This should work a little faster than the original version and is incorporated into our current Offline Workflow. Photo's will be posted when you return online - or if you are online and select the upload button in the Photo screen.
6.3.1 07/04/2025
- Resolved issue with Collect Fields.
6.3 10/03/2025
- Introducing Offline Mapping.
- Enhanced Login Screen.
6.2.1 20/02/2025
- Introducing Offline Mapping.
- Enhanced Login Screen.
6.2 17/02/2025
- Fixed an issue where Claim Search Filters were not working & not showing claims.
- Fixed an issue where Contact Log entries would fail to save if using 24-Hour time on devices.
5.11.1 07/11/2024
- Improved Claim loading speeds.
- Fixed Reserve crashes.
- Fixed Drone report issues.
5.11 04/11/2024
- Added New Offline Workflow.
- Collect Fields Enhancements & Bug Fixes.
- Added iOS 18 Support.
5.10.1 10/10/2024
- Fixed issue with Maps failing to display.
5.10 16/09/2024
- Updated Drone/Flight Reports.
- Fixed iOS 16 Driving Directions.
5.9.1 15/09/2024
- New Updated User Interface
- Enhanced Claim Search
- Updated Mapping Screens
- Implemented New Drone Workflow
5.9 10/09/2024
- Fixed Driving Directions inside Farm Map.
- Fixed Claim Search defaults not saving.
- Fixed missing connection between Crops & Farm Map.
5.5.1 01/06/2024
- Added new Supervisor Workflow.
- Modernized screens.
- Updated libraries.
- Fixed bugs.
5.5 22/05/2024
- Fixed bug with driving directions on iPad
- Fixed bug with Drone layer
- Updated UI to handle larger text
3.11 05/12/2022
- Fixed bug with saving Crop Hail EHE reserves
- Support for iOS 16
- Performance and UI improvements
3.10 07/11/2022
- Fixed delegate access (give access) for 2022 and forward
- Fixed screen layout issue with mobile pictures when adding comments
- Fixed issue with field identify not always appearing when GreatAg Mapped field is selected
3.7 18/07/2022
- Implemented new Inspection claim type
2.11 31/10/2021
- Fixed claim loading failure bug
- Authentication - Improved token expiration handling
- Farm Map
- Field Inquiry now shows crop, practice, type, and variety details when available.
- Drone / Flight Requests
- Added state abbreviations to claim strings.
- Fix flight request field selection issue for fields that share an FTF
- Prevent assigning a satellite flight
more Version 7.7 18 Aug
Data Not Linked to You The following data may be collected but it is not linked to your identity:
