Gojek

Ratings & Reviews

  • 3.2
    out of 5
    33 Ratings

  • Great app
    skunkhd

    Love this app!

  • Convenient 👌
    Angelica UFO tram

    Love it

  • Phone validation
    sevridovak

    You need to fix phone validation, two correct mobile phones number, your system writes that incorrect

    Developer Response

    Hi Sevridovak, we're sorry for the inconvenience. Rest assured your report will be a valuable insight for us in improving our service. If you have any other questions or issues, please visit the 'Help' menu in your Gojek app. ^Mita

  • Ужасный сервис и поиск
    WishBishWish

    Поиск еды в приложении не работает, я хотел передать об этой проблеме службе поддержки но так и не смог с ними связаться. Ужасный сервис.

  • AWFUL
    MAKEDONSSKII

    I am waiting for courier too much, My son was already born and the driver still hasn't been found, when meanwhile when the job of a deliveryman is the most popular here!!!And make normal live support!!

    Developer Response

    We're sorry for this, @MAKEDONSSKII. Difficulty in finding a driver might be due to high demand, like rush hour, or no nearby drivers. Please retry in a few minutes. For other questions or issues, visit the 'Help' menu in your Gojek app. ^Miko

  • Worst apps
    Мария 995

    These are the worst apps. As a customer, I have no rights. I can wait over an hour for my order, only for it to be canceled without explanation. Drivers in Indonesia demand tips just to accept the order — and not small ones. If you refuse to tip, they cancel the order and damage your rating, which makes it even harder to order food next time. There’s a complete lack of responsibility, and it’s impossible to contact customer support to resolve any issues.

    Developer Response

    Hi @Мария 995, we apologize for the inconvenience. Your report will serve as input for us to continuously improve our service quality in the future. Regarding your complaint, please report it through the Help menu in the Gojek app by typing "Driver asked for more payment" in the search bar. ^Maura

  • changes the address to the wrong one
    Eto_Tan

    The app has changed the address for the second time when I am at home. It is impossible to write to the support normally, only stupid questions. I had to pay extra money to have the order delivered to the right address.

    Developer Response

    Hi Eto, sorry for the inconvenience. If you are still experiencing problems, please report it via email to customerservice@gojek.com by attaching the code asr-25-112-2324-14320 in the email subject and include your previous report number in the email you sent. We are waiting for your report details. ^Maura

  • Many of my food orders are stuck for infinity
    user.of.your.app

    Many of my food orders are stuck for infinity and then are being cancelled. So when ordering here you can be sure that you will get your food. Awful, I lost a lot of my time due to this app

    Developer Response

    Hi @user.of.your.app, we're sorry for the inconvenience. Rest assured your report will be a valuable insight for us in improving our service. If you have any other questions or issues, please visit the 'Help' menu in your Gojek app. ^Maya

  • Awful
    novenine343

    Recently app cannot find the driver until automatic canceling order after around an hour of waiting with only “we have to cancel”. Also if you’re paying with cash, app suggests you to go cashless, but don’t allow to switch payment method to card 🤡

  • Orders are always canceled. No loyalty!
    slavanik17

    Oh no, our drivers are all busy! The order was canceledAnd why have I been waiting for more than an hour for that? It happens 3-4 times with me already. I didn't receive any promo codes or loyalty for the wasted time