Cabify
Ratings & Reviews
-1 star: I’ve tried register via apple ID - error, something went wrong. -1 star: I’ve tried register vie phone - did not receive any sms or message in whatsapp. -1 star: I’ve tried register via google ID - blocked I guess. Field with phone number red and no error text what is wrong. -1 star: there is no option to contact you in the app while not logged.
Developer ResponseHello Vitae 👋️! We want to fix your account as soon as possible, please report your case here 👉️ http://bit.ly/cabifyreport selecting “You still don't have an account” my account and fill out the form. We will be waiting for you to review what happened and solve your access.
Terrible experience not only with the app, but overallI used to use it previous year when i was living in Argentina. I left the country for some months and lost my phone number, as soon as i got back I’ve created new account because it wasn’t possible to restore the account without having access to an app. After creating the new account I used it only several times unless I started experiencing “Unknown error” every time I put the order. It took me 20 days before I found the letter in my spam folder that my account is frozen unless I provide my ID and bank card picture. As soon as I noticed the letter I responded it but got no answer, now it’s almost 2 months of waiting. I ended up using Uber every time I need a trip which is not perfect at all but at least their customer support did answer me when i had a problem.
Developer ResponseHello Ferrerogra. In order to validate your case, you need to contact us through our help center https://help.cabify.com/hc/es. Thanks for communicating. Greetings!
In my case i used it some times than asked to delete my account.Payed cash, then they asked to pay by card, only once i paid by card, and after it none of my bank card accepted(accepted all over the world except this app), can’t choose cash as a pay method. Support didn’t tell me anything I asked: how to use this app with cash, or why I can’t pay by my cards.
Developer ResponseHello, please send me the report number you made so I can follow up and clarify what happened with the cash payment method.