Studio: Value Shopping Online

Name: Studio: Value Shopping Online
Rating: 4.8 (57944 reviews)
Author: Studio Retail Ltd

Shop gifts, home, toys & more

Free · Designed for iPad. Not verified for macOS.

58k Ratings
Age Rating

4+
Years
Category

Shopping
Developer

Studio Retail Ltd
Language

EN
English
Size

74.2
MB

It’s savvy. It’s secure. It’s Studio, made simple. From fashion and furniture to toys and games, you can shop thousands of affordable, high-quality products in the Studio shopping app. Find everything you love with Studio’s online department store, all at amazingly low prices! Features of the App There’s more to the Studio App than just value shopping on great products! Take a look at what the app offers: - Swipe for savings on thousands of unique products and brands - Receive money saving alerts and shopping deals direct to your phone - Easily manage your account and track orders on the go - Access to payment options that suit you An online department store at your fingertips We bring the diverse selections and savings of department stores to home shopping! Enjoy value shopping with affordable products, ranging from fashion and furniture to toys and games. With the Studio App, you can shop for everything you need in one place. Start online shopping today Get the best retail app for value shopping with Studio App. Download now to enhance your online shopping with great deals from our discount shopping app with an ever-growing product range today!

Ratings & Reviews

4.8

out of 5

58k Ratings

No Customer service!!
20/01/2025
gffngdzfhzbnk
I have not received all of my Christmas order and an item that Studio cancelled is still being charged on my account. I pressed on the link that should take me to another company that should have delivered the item, but it tells me I have no internet connection!! The only phone number on the app is to make payment and it cut me off when I pressed the option for delivery/order queries. The customer service is chatbox or something so I still can’t speak to an actual person. The chatbox would not work when I put in my details, not would the part that asks for my email. I typed it in, but no reply again. Now I’ll be charged an extra £60 because I’ve tried to contact an actual person to help, but with no luck. Puts me off buying any more from this company.
No Customer service!!
20/01/2025
gffngdzfhzbnk

I have not received all of my Christmas order and an item that Studio cancelled is still being charged on my account. I pressed on the link that should take me to another company that should have delivered the item, but it tells me I have no internet connection!! The only phone number on the app is to make payment and it cut me off when I pressed the option for delivery/order queries. The customer service is chatbox or something so I still can’t speak to an actual person. The chatbox would not work when I put in my details, not would the part that asks for my email. I typed it in, but no reply again. Now I’ll be charged an extra £60 because I’ve tried to contact an actual person to help, but with no luck. Puts me off buying any more from this company.
Took me hours and hours to do order
29/11/2023
Not resolution focused
It has taken me most of day to do a big order. Even though it did not say things were out of stock when I came to ordering on the final part. It kept coming up that one or more items not available and to look at my basket. However no where did it say what things as all said 3-7 days or from manufacturer. I tried to find a number to call you which isn’t possible so I had to message through fb. The woman kept telling me oh it’s because this item is out of stock. So I took it off and chose an alternative. However it kept doing it but not saying what item. Then she’d say another item a again it did the same. I’ve literally been messaging all day and even asked them to call me but they didn’t reply. There is evidently an issue with your system that does not show your customers what item is out of stock. I’ve now sorted it my self as I had to delete the whole basket and started again and it was 27 items. It has now gone through please see fb messages with Jocelyn. She has now replied giving me a number to call why would she not have done this hours and hours ago. I started ordering at 9 am message your fb at 930 and it is now 4pm. I’m afraid I don’t believe this issue was resolved in a timely customer focussed manner hence the one star.
Took me hours and hours to do order
29/11/2023
Not resolution focused

It has taken me most of day to do a big order. Even though it did not say things were out of stock when I came to ordering on the final part. It kept coming up that one or more items not available and to look at my basket. However no where did it say what things as all said 3-7 days or from manufacturer. I tried to find a number to call you which isn’t possible so I had to message through fb. The woman kept telling me oh it’s because this item is out of stock. So I took it off and chose an alternative. However it kept doing it but not saying what item. Then she’d say another item a again it did the same. I’ve literally been messaging all day and even asked them to call me but they didn’t reply. There is evidently an issue with your system that does not show your customers what item is out of stock. I’ve now sorted it my self as I had to delete the whole basket and started again and it was 27 items. It has now gone through please see fb messages with Jocelyn. She has now replied giving me a number to call why would she not have done this hours and hours ago. I started ordering at 9 am message your fb at 930 and it is now 4pm. I’m afraid I don’t believe this issue was resolved in a timely customer focussed manner hence the one star.
No contact telephone numbers customer services
01/12/2023
Mrs angty
I was advised by EVRI that they had delivered a parcel from Studio. As I wasn’t in they had left it in the safe place given by me. Well 1) I was in and no one rang my bell. 2) The picture taken was not on my doorstep or my house. I got in touch with ENVI and they said I had to sort it out with Studio. There is not a telephone number for Studio just their financial section and order line. I rang both of these numbers to see if they could supply me with a number only to be told that it was nothing to do with them and really didn’t want to be bothered. I have tried every way possible to get in touch with Studio and the only way I get any reaction is to download a form by pdf which I am unable to do. This has now gone on for nearly two weeks and I am no nearer getting it solved. I have now been in touch with Citizens Advice and according to the Consumer Rights Act 2015 it is the sellers (Studio) responsibility to make sure the item is delivered to me. If the seller used a courier (EVRI) they should chase the courier to find out what has happened to the order. This is not my responsibility. I have been a customer of Studio for many years and I have never encountered this dreadful service. I feel like I am banging my head against a brick wall!!
No contact telephone numbers customer services
01/12/2023
Mrs angty

I was advised by EVRI that they had delivered a parcel from Studio. As I wasn’t in they had left it in the safe place given by me. Well 1) I was in and no one rang my bell. 2) The picture taken was not on my doorstep or my house. I got in touch with ENVI and they said I had to sort it out with Studio. There is not a telephone number for Studio just their financial section and order line. I rang both of these numbers to see if they could supply me with a number only to be told that it was nothing to do with them and really didn’t want to be bothered. I have tried every way possible to get in touch with Studio and the only way I get any reaction is to download a form by pdf which I am unable to do. This has now gone on for nearly two weeks and I am no nearer getting it solved. I have now been in touch with Citizens Advice and according to the Consumer Rights Act 2015 it is the sellers (Studio) responsibility to make sure the item is delivered to me. If the seller used a courier (EVRI) they should chase the courier to find out what has happened to the order. This is not my responsibility. I have been a customer of Studio for many years and I have never encountered this dreadful service. I feel like I am banging my head against a brick wall!!
Having to constantly chase missing items for over a month
26/01/2024
Mojojo star
I ordered 3 items before Christmas that were never dispatched direct from the supplier. I was unable to speak with a real human being b on the phone so had to resort to the chat facility to start with and what a joke that is!! Constantly repeating yourself trying to get the right help and advise and getting nowhere, in the end I had to resort to emailing instead. After 3 and a half weeks and many emails back and forth with people who barely had a command of the English language being promised my issue would be escalated to management as a priority and then getting an email over a week later to say they have finally done this (clearly not that much of a priority) when this was finally resolved I was informed the items were out of stock and this is why they were not sent to me yet they remain available on the app to order again now! Why is they are out of stock are they not marked as such like they used to be? All the time this was going on I was supposed to be in the 3 months interest period yet I was charged interest for something? Very disappointing customer service/experience!
Having to constantly chase missing items for over a month
26/01/2024
Mojojo star

I ordered 3 items before Christmas that were never dispatched direct from the supplier. I was unable to speak with a real human being b on the phone so had to resort to the chat facility to start with and what a joke that is!! Constantly repeating yourself trying to get the right help and advise and getting nowhere, in the end I had to resort to emailing instead. After 3 and a half weeks and many emails back and forth with people who barely had a command of the English language being promised my issue would be escalated to management as a priority and then getting an email over a week later to say they have finally done this (clearly not that much of a priority) when this was finally resolved I was informed the items were out of stock and this is why they were not sent to me yet they remain available on the app to order again now! Why is they are out of stock are they not marked as such like they used to be? All the time this was going on I was supposed to be in the 3 months interest period yet I was charged interest for something? Very disappointing customer service/experience!

Bug Fixes & Performance Enhancements: Improvements for a smoother and more reliable user experience.

Version 25.1.4 13 Aug

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You

The following data may be collected and linked to your identity:
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Purchases
- Location
- Search History
- Identifiers
- Usage Data
- Diagnostics

Privacy practices may vary based, for example, on the features you use or your age. Learn More

Accessibility

Information

Provider: Studio Retail Limited
Size: 74.2 MB
Category: Shopping
Compatibility: Requires iOS 15.6 or later.

iPhone
Requires iOS 15.6 or later.

iPad
Requires iPadOS 15.6 or later.

iPod touch
Requires iOS 15.6 or later.

Mac
Requires macOS 12.5 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English
Age Rating: 4+

4+

Learn More

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Studio: Value Shopping Online

Ratings & Reviews

No Customer service!!

Took me hours and hours to do order

No contact telephone numbers customer services

Having to constantly chase missing items for over a month

What’s New

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

Information

Supports

Wallet

You Might Also Like

Very: Fashion & Home Shopping

JD Williams - Women's Fashion

The Range

B&M Stores

Littlewoods: Fashion & Home

George at Asda: Fashion & Home

Simply Be | Women’s Clothing

Yours | Your Size Your Style

Matalan - Online Shopping

Clearpay - Buy Now, Pay Later