I take both the physical paper version as well as the digital version. Mainly because when I am reading the paper version I find things that I don’t always notice in the digital version. And the other way round at other times.In whatever format I am reading I am always rewarded by the quality of the journalism. Fantastic opinion columns, backed up by exceptional prose. In addition to the impressively balanced approach to most of the general information articles as well.Another observation that leaps out at me, is the incredibly wide international coverage that I am offered every morning. I am not sure that any other U.K. publication covers so many places in such depth.Your “opinion” journalists should also be fully aware that I so enjoy their articles, that as soon as they publish a book on their specific subject I am an early buyer of the said book.Please do your best to keep it up, and well done on all that has gone before.Kindest regardsKeith

Since moving abroad I have bitten the bullet and dropped my subscription for the written edition. What a relief! Like any quality broadsheet the physical FT was cumbersome and difficult to read to its full potential. The FT app is pretty intuitive to use and deftly takes advantage of its digital format by inserting cross references to related articles. It has a reasonably detailed contents sidebar and can also be customized. I read the FT mainly on iPhone but occasionally on my laptop, particularly when using the search function. The archive is extremely well stocked, it is easy to access, and the allowance of 20 gift articles per month is adequate given that each gift link can be accessed three times. Retrieved articles can also be printed. When I return to the UK I will stay online only with the occasional exception of the Weekend FT, which does benefit more from a hard copy format and which my wife enjoys browsing. All in all the best news app I use by a good margin. But there is a ‘but’. The FT is arguably the best newspaper in the world BUT is is horrendously expensive and therefore out of reach to many who would benefit from all it offers the privileged few.

It’s a shame, I enjoy reading FT news for the quality of their articles but the app is a let down. I would say it does the bare minimum of letting me see recent news and read an article, but fails to engage me further. Unfortunately its quality of experience is far from matching the standard that I’d expect for a £50/month subscription. Besides randomly crashing, basic things like refreshing the articles aren’t done right - why is it a tab on your menu? All socials and news app use pull to refresh feature. These decisions add clutter to the experience and make it less convenient and enjoyable to use. The top stories page is cluttered and it’s hard to spot articles based what you’re interested in. The app also doesn’t seem to learn as I use it to recommend me personalised content. Finally there is no way to sign up on the app too, making me wonder why I shouldn’t stick to the web experience instead. Working in tech myself, I may be more irritated by these than other users but all in all, I think poor product decisions were made here. There’s a long way to go for this app to offer a comprehensive and premium experience. Basically get your priorities straight!

The button to open the main navigation menu has been moved to the OPPOSITE side of the screen to the menu! So you press the button on the RIGHT corner, only to have the menu appear in the LEFT corner!This is an absolutely mystifying design decision that breaks all conventions. It means the app now needs two hands to navigate (right hand to press the button, left hand to scroll the menu - several inches away if using the app in landscape mode) so makes every interaction with the app cumbersome. After struggling with this time-wasting and awkward change of design, I cancelled my subscription and got a refund. This is possible under UK law, because digital goods have to conform to the way they were presented at the time of purchase. When I purchased the subscription, the menu button was on the left. UPDATE Nov 2021: it’s astonishing that the FT have responded to several other reviews, but not this one, which I posted in 2020. Would any of the team care to explain the thought process behind the navigation menu placement?UPDATE Nov 2022: any response, team? Why are you ignoring my question?🌟 UPDATE following developer response: I am pleased to see your response after 2.5 years. However, I find implausible your claim that there was “overwhelmingly positive” feedback to the separation of the navigation button from the navigation menu.➡️ Can you explain how it benefits the user for the button and menu to be on opposite sides of the screen?➡️ Can you provide a single example of another app that behaves in this way?