This company think they can suspend your account without refunding your credit, its happened twice now the first time i got wrongly accused of mistreating the rooms and i had £92 credit on my account, it took them 3 weeks to give me a explanation and they decided to unblock my account, few months later happens again while i got £30 credit on there, sent me a email saying im banned for 3 months but no talk about refunding me, apparently i was having a conversation with a women in there who always makes conversation and took something the wrong way and got offended, a bit pathetic to be honest as they instigate the personal conversation, i just want to have my sunbed as not interested in how they are, but anyway got banned for something very minor so im just warning everyone from my experience please dont buy credit to top up your account as if you get suspended for what ever reason you will never get it back, maybe im just unlucky but im not happy with this treatment

Had to download the app three times to get it to even vaguely work. I have now entered my details to try and set up an account five times without success. App keeps freezing during the verification process despite me force quitting every other app on my phone and restarting the handset. When the app accesses the video camera to record the spoken statement you have to be standing on the surface of the sun otherwise the video is too dark - to the point of being almost black. When you take a photo of your ID it doesn’t know what camera lens to use on my iPhone 14 Pro Max and you cannot pinch zoom or choose a different zoom lens. The result is that if you align the ID edges to the box it’s hopelessly out of focus. If you move the phone away from the ID to reach the focal point when the text is sharp, it’s too far away to be read. If you can fool the app enough to fudge your way through these stages, then when you click on the ‘verify email’ link it just doesn’t work, and keeps saying that your email isn’t verified even though you clicked on it and it takes you from your email back into the app. In fact this app singularly fails at every single thing it’s supposed to do. Still can’t verify my account to complete the process, so I cannot use the company’s facilities. You’ve lost a customer, because your app DOES NOT WORK.

Really great app! Easy to use, quick login and really helpful to be able to see your balance and top up online rather than waiting till you’re in the studio! Great to see promotions prior to coming in! Also love that I can edit my personal details on the app rather than going in the studio!

Could do with seeing how busy your local store is before driving down. This could be linked to how many people have checked in.A history tab in your profile would be useful, it would help you keep tabs on how many minutes per week / month / year you have used. This would be really valuable for people using it for medical purposes rather than just a tan.It is simple and easy to use though and great offers that are easy to find.

Absolutely love this app! I can now top up and see my credit all while at home before I even go for my sunbed! Absolutely love the fact that I can now use the app to log in when I'm in store instead of using my fingerprint as mine hardly ever worked!Overall... amazing!!!

Really well designed app & easy to use! Shows the balance and all the great deals on offer! Really quick, easy and user friendly! Love that I can update my details quickly and safely and also see the closest shops wherever I am!

Super easy to use, shows you the balance you have remaining and the offers of creams and loyalty rewards. You can also log in with it to your account while in studio which is gonna be so much better then the finger print scan. Absolutely loving it

A very well designed and easy to use app, allowing for easy control of your Consol account. This app is also very good and safe, allowing for contactless login of your account in stores. Would highly recommend all Consol members to download this app today 😁

Having been a member of Consol for 10+ years and not changing my email in that time it was unable to send a verification. They use the same email to send me offers all the time but wanted me to verify email setting up app. 6 hours later no email from them be it inbox or spam. Can not be bothered to restart the entire process so will not use and would not recommend. Think the 5* reviews must be from employees as it doesn’t work

What Galore doesn’t tell you is that not only do they want a picture of your face, but they also want a picture of your ID PLUS, and I hope you’re sitting down for this, they also want your voice recognition by asking you to repeat a sentence! Of course they tell you that your data is safe and I’m confident they will even respond to this review but seriously, where do you think they’re making money from if it’s not your data because I can assure you it isn’t from sunbeds! Reply or not, you only have to google ‘data breaches’ to see it’s an accident waiting to happen. I want 7mins on a sunbed…. Not access to the latest NASA technology!!! Wake up guys