Had an issue with the app not working, team looked into it with several emails exchanged. After a few hours the team resolved the problem and fixed it. Now working again with no problems. Many thanks.

I have found the app helpful and especially the DM Fit exercises. Having just switched to zone 3 and using an iPad, (with 2 of us sharing the screen) it is sometimes difficult to see what you need to do and follow the exercise. Sometimes positions are shown more clearly part way through the exercise, or stretch position. A short video, that could be an addition to the introduction, showing moves and position clearly before starting, would be good. Then you could refer back if needed, until you’ve gotten used to the new exercises.EDIT: I have to rate the customer service as 5 star after my recent experience. I had trouble looking into the app while away from home. After an exchange of emails, over the course of the day, it was possible to discover where the problem lay and to get a resolution. At all times communication was friendly and helpful.

HiThis has been a most useful app in daily monitoring, only trouble is the weight app when adding values despite careful checking before entering the value I’ve had many spurious figures appear on the graph, some way out in accuracy! I’ve been advised you cannot edit these out which is very annoying as once it is in, its in!!Also why are BMI figures so inaccurate basis upon which to take advice or comment. I’m described as overweight at just under 14st for much of my younger days when I was much fitter than I am today. My GP says I am not overweight given my frame even at only 5’ 9” in height.It is irritating to be described as overweight given people are broadly ranged across a whole frame as well as just height versus mass. I appreciate this is not an app issue but I was under the impression BMI was being reviewed in favour of other guidance?The only other issue I have is that when you put up a message or link in the app such as the one I’m responding to now, it is impossible to go back into the app as the system locks my iphone SE so I have to switch off and reboot the phone to access the app again as normal😒.Thank you otherwise for this service and I hope it does remain or become better in future and more importantly preserves data securely for both user and provider. I say this as my anti-virus software highlighted a breach of password sometime ago saying the link with myhealth app was the problem.M MunroWool, Dorset

I love this app. Use it everyday and recommend it to everyone. Before I got it a few years ago, I was a different person. My fitness level was … well, on the floor. If I fell over, I would be unable to get back up. Then something made me look at the ap .. I sweated like crazy, out of breath, exhausted.A few weeks on, it got easier and I could get back up. I would be able to continue past the 15 minute mark…now, I can comfortably walk to the music for 2hours or more. Completed the million steps challenge last year, thanks to this app.Now, I’m a bit lost. The app won’t play the music or videos on n my phone but will on my desktop computer. Internet speed is super fast! I am thinking of uninstalling and reinstalling the app on my phone but am scared as it was sent by my doctors. None of the current doctors have heard of it. I don’t want to lose all that fantastic help and videos so I’m holding out to figure this out. Can’t remember if the doctor gave me any password or other information. But i know they set my weight target. I would give this app, 50 out of 10 if I could. It’s AWESOME and has changed my life for the better.

I’m using this to manage my own cardiac rehab during Covid19 lockdown. The educational sections are excellent, and most things i want to have are in there. The developers are responsive to suggestions and problems, so I don’t doubt the app will just get better. Some areas can be a little frustrating, like not being able to edit your data entries in some areas and not being able to see data in tabular form rather than graphs. Overall it does what I want. It monitors all the important things, lets you set targets, advises about exercise, diet, relaxation and stress. I’m pleased I found it. I wish my local cardiac rehab team used it too!

When entering our weight the only response is a negative one telling us what we already know. For three consecutive weeks my weight has decreased but the only message back is “obese” surely an encouraging “good progress”/“well done” might help and encourage more good results? Clearly this would be inappropriate for those with anorexia but it would be possible for the program to check that before presenting a message.Thank you so much for forwarding this for consideration and possible implementation. Brilliant news👍

I recently had a problem with my to do list and contacted the support team who were very quick in replying to me and resolving the problem. They kept me informed all the way through was very polite and helpful very satisfied. I log into my mhealth every day it is great thing to have keeps me motivated and the breathing exercises help me a lot and the relaxation l love getting the monthly update tips and peoples experiences

I have Asthma and I find this app is great to help me monitor my asthma. I find the education videos very helpful and the videos showing how to use my inhalers properly. I can’t always get out for a walk so I use the walking videos to help me keep active indoors unfortunately they do tend to take a while to load. I like being able to monitor my inhaler compliance and my peak flow levels. Overall I would recommend this app. I have an iPhone.

This app has been brilliant as it has helped me to focus on everything I do to cooperate with the Good Lord, to stay active and get as fit as I can within the constraints of my general health at 71yrs. I would recommend it to anyone who is serious about using healthy activity to help recovery and lasting health and fitness. I am grateful to both the manufacturer and the health professionals who encouraged me to use it.

I sent a few emails about a problem not been able to log into mymhealth with my password but no one has replied as it says you reply in 48 hrs and it’s now over a week. Every time I use my email same one I had when joined but password won’t let me log in and I’ve changed it four times in a week and asking for a key but can’t see how to get one and sick of using my NHS log in but says if using that your mymhealth details are deactivated so how can I get back into mymhealth using my account not the NHS log in please. Hopefully someone will help me to sort this out please. Thanks Barry.