Trainiac by Wellhub
Ratings & Reviews
This app has become increasingly unreliable and it's now at a point where it's mostly unusable. Almost everytime I use it, it crashes half way through a workout, losing all progress.Additionally it cannot be used without Internet, even though it allows to download workouts to the device. My gym is in the basement of a hotel with very limited connectivity and I cannot use the app unless I start the workout before heading into the area where I don't have Internet.These issues have been raised with customer service for months, but no improvements have been made. It actually has become worse over the last couple of months.
Developer ResponseHi Jacob, we're truly sorry to hear you're experiencing these persistent crashing and offline issues. We understand how frustrating this must be, especially during workouts. We'd like to escalate this further. Please contact us with your account details so we can investigate with our technical team.
The app has not been working since the last update. It just shows the loading screen and does not open. I have deleted and redownloaded twice, same issue. I have contacted wellhub but no way to contact trainiac directly. I need this solved asap as I have workouts to complete. Up until this week it has been working wonderfully so I know its a good app but this glitch needs to be fixed.
Developer ResponseHi Sara, we're really sorry to hear about the app crashing issues you're experiencing. To get this resolved as quickly as possible, please contact the Trainiac support team at hello@trainiac.fit. When you reach out, be sure to include your operating system (iOS or Android) and its version, your device model (e.g., iPhone 15, Samsung Galaxy S24), the Trainiac app version, and any specific error messages that appear beyond just the loading screen. We appreciate your patience and understanding as we work to get you back to your workouts 😊
I manually drag the workouts from + to schedule. But not all the workouts appear. My trainer will set four and three appear. No access to old workouts. And trainers are inconsistent to update. My updates should be fortnightly but more like every month. It’s a shame as I enjoy the look and feel and I want this to be my app. But it just doesn’t function as it should.
Developer ResponseHi There, thank you very much for your feedback. We really appreciate you taking the time to bring this to our attention. In order to better understand your comments and optimize the app in the future, we would appreciate it if you could describe in more detail with which functions you are experiencing issues. You can contact us via this link: https://helpcenter.gympass.com/en-gb/contact. Thank you for your support!
They are no real trainers. They will never appear on any call. They say you will get a call and schedule a time but there will be chats by having a face of a human and chatting through delaying the calls and no one will appear. The video are better on you tube than here on this app. I selected a trainer name Michael who kept delaying the calls with one or another delaying reasons. Really time wasters
Developer ResponseWe are very sorry to hear about your frustrating experience with the trainers and the delays you've encountered. To help us look into this further and understand exactly what went wrong, please reach out to our support team with more details about your scheduled sessions and the communication you received. You can contact us at hello@trainiac.fit. We'll be happy to help you!
An actual Personal Trainer who can help me to navigate all that Gympass has to offer, as well as keep me on track and progressing towards my goals - love it!
App isn’t too bad now but the trainers are the worse I’ve come across in terms of professionalism. I still don’t have a workout plan that’s fit for purpose, and I’m on the 4th trainer in 6 months. Completely waste of my time
Developer ResponseHi There, we're really sorry to hear about your experience with our trainers and the lack of a suitable workout plan. To investigate this and find a solution that works for you, please contact our support team here: https://helpcenter.gympass.com/en-gb/contact
App is very glitchy and features are almost in beta. Please get your developers to work a bit harder and improve the basic functions and it’ll be a great app.
Should be available to all gympass users