Connect your IoT home appliances to the LG ThinQ app.
Enjoy effortless product control, smart care, and convenient automation in one simple solution.
■ Discover the convenience of smart home appliances through the Home tab.
- Control your IoT home appliances from anywhere with our app.
- Get personalized recommendations for managing appliances based on usage history.
- Find out ways to better make use of the app's features from "Explore"
■ Upgrade your products from ThinQ Play.
- Use your products more efficiently and with greater ease by introducing new features to products you are currently using.
- Upgrade your products based on your lifestyle and personal preferences.
■ Monitor your energy consumption data quickly.
- Use Energy Monitoring to compare your power usage with your neighbors’.
- Set energy saving goals and get usage status notifications to help save energy more efficiently.
- Receive care services for your products all in one place.
■ Handle everything from troubleshooting to service requests directly from the app.
- Use the Smart Diagnosis function to check your product’s status.
- Book a service visit from a professional engineer for an accurate diagnosis and inspection.
■ Conveniently reference LG home appliance manuals in one place.
- Access a range of content, including function descriptions and essential usage solutions for products.
※ Services and features may vary depending on your product model and your country or region of residence.
The following access permissions are necessary for the ThinQ app.
All the access permissions requested are optional access permission, so even if you do not allow them, you can still use the app except for the related services. (Including OS Request Permissions such as "Siri & Search", "Notification", "Background App Refresh", and "Cellular Data")
[Optional Access Permissions]
• Location
- To find and connect to nearby Wi-Fi when registering the product.
- To set and save the home location in Manage Home
- To search for and use information about current locations, such as weather.
- To check your current location in the "Smart Routines" function.
• Camera
- To take a profile picture
- To share a home or account scanned from a QR code.
- To take and attach photos in "1:1 Inquiry."
- To record and store purchase receipts when registering additional information about the product..(미국 Only)
- To use the AI oven Cooking Record feature.
- To use in “Chat with LG” when entering the product and serial number information
• Photo, Media, File
- To use the smartphone's storage when downloading the information of the product to be connected
- To take and attach photos in "1:1 Inquiry."
- To record and store purchase receipts when registering additional information about the product.
- To view photo/video on your smartphone on the TV.
- To use in “Chat with LG” to save photos/videos of product symptoms or proof of purchase
- To use in “Chat with LG” when entering the product and serial number information
• Media and Apple Music
- To view photo/video on your smartphone on the TV.
• Microphone
- To check product status via Smart Diagnosis
- To use in “Chat with LG” when inputting through the microphone in the input window and using STT.
• Local Network
- To obtain the device connecting Wi-Fi info when adding devices
• Bluetooth
- To find and connect to nearby Bluetooth devices when adding a product to the app.
• HomeKit
- To add IoT-based products
• Notifications
- Notifications are essential for receiving updates on product status, important notices, benefits, and information.
I’m unable to use App if the appliance turns off... you can’t turn back on and dry clothes for 10 minutes as an example. You have to go to the machine itself and turn on... so, you might as well hit the other buttons while you are there... I do like the app telling me how much time is left and when machines are finished they’re cycle...
Developer Response
We hate to see you are having a difficult time using our application. For troubleshooting connection issues, please visit https://bit.ly/2TqKrol If this does not resolve the connection issue, please reach out to us at smart.thinq@lge.com *CG
Limited features in Canada and on iOS
Beil
Unfortunately, as other reviewers have mentioned, “Downloaded” features and “Tag on” abilities are either limited of non-existing Canada or on iOS. It’s very disappointing when international companies selling products internationally artificially inhibit their products from working depending on the country, for no apparent reason.
Demands precise location at all times
RoaringDufus
Apple should ban this app! There is no need to know my location. What does my location have to do with changing the jet dry function on my dishwasher?
Developer Response
We hate to see you are having a difficult time using our application. For troubleshooting connection issues, please visit https://bit.ly/2TqKrol If this does not resolve the connection issue, please reach out to us at smart.thinq@lge.com ^AA
Major privacy issue
BearmanBat
Why does the app need to know my precise location just to register a fridge? If at some point I need service, I can provide my address then and there
We’ve improved the app experience to make using ThinQ easier and more stable.
Version 5.2.11680
The developer, LG Electronics, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Identifiers
Data Linked to You
The following data may be collected and linked to your identity:
Location
Contact Info
User Content
Identifiers
Usage Data
Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
LG Electronics
Size
744.2 MB
Category
Lifestyle
Compatibility
Requires iOS 16.0 or later.
iPhone Requires iOS 16.0 or later.
iPad Requires iPadOS 16.0 or later.
Apple Watch Requires watchOS 11.0 or later.
Location
This app may use your location even when it isn’t open, which can decrease device battery life.
